Technical Support Agent | Work in the house set up | Night shift + Weekends offAcquire Asia Pacific Inc

Technical Support Agent | Work in the house set up | Night shift + Weekends off. » Full-time
» Mandaluyong
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» Posted on September 3, 2020
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Description:
A SNAPSHOT OF YOUR function
Technical Support Specialist rectify existing problems and troubleshoot potential problems, and while utilizing excellent, in-depth knowledge of company products.
They are innovative, enthusiastic, and creative problem solvers with a knack for troubleshooting technology. In addition to troubleshooting, they act with full account ownership meaning they discuss the benefits our software offers to assist our clients with their practices.
This position will contribute to the growth of the campaign by interacting with medical and healthcare professionals, staff and administrators to train them on our technology. Providing exceptional support to new clients and on-going support and training to current clients is one of our three-fold objectives as a company. The Technical Support Specialist has an opportunity to gain upsell bonuses and performance bonuses.
Requirements:
A BIT ABOUT YOU
· Have practice in the field of technology
· Professional practice in a call center environment
· Demonstrate strong written and verbal communication expertise in English
· Be proficient and practiced in Windows workstation and server environments
· Have familiarity with small area networking practices and security protocols
· Familiarity with one or more database type
· Has the capability to troubleshoot, test, report, document, install, and train on software
· Be tech-savvy with an knowledge of how medical practice needs can be better supported through technology
· Places high value on customer success, working with both internal and external customers
· Prior practice in the SaaS industry is a plus
· Prior consultant practice in assisting customers to utilize software effectively
· Knowledge of Mac OS workstation and server environments
· Command prompt and terminal command knowledge
· Have other related medical software and/or technology practice
income: ?20000 - ?25000
Address: Mandaluyong
Application Process: Apply at Bossjob!
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Acquire Asia Pacific Inc Acquire BPO is an award-winning, global business outsourcer that offers contact center, BPO, marketing, animation, Information technology and professional services. Acquire was founded in 2005 by two entrepreneurs responding to the lack of offshoring providers that could provide solutions that met their rigorous standards. As such, the entire organization's infrastructure and processes have been purpose-built to deliver superior results for the unique demands and complexities of our clients.
Acquire prides itself in managing client needs through our unique approach of People, Process and Performance. We offer a diverse range of services including back office support, customer acquisition, customer service, technical support, lead generation and software development. Our global leadership abilities team, local client services teams, strict compliance to regulatory processes & standards, best-in-class Information technology practices and advanced network infrastructure enable us to provide organizations across the globe with solutions that give them a competitive advantage.
With a workforce of 7,000 worldwide, Acquire services private and publicly listed clients in Australia, the UK, the US and Asia Pacific from 12 facilities in Manila, Philippines; Melbourne, Australia; Dallas, Texas and the Dominican Republic, across a wide variety of industries including telecommunications, banking and financial services, insurance, media, education and retail.
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