Technical Support Agent | Night shift | Consecutive/Split offs | 21K all in payAcquire Asia Pacific Inc

Posted on 22 September 2020
A SNAPSHOT OF YOUR ROLE
You're the genie that fulfills our customer's needs. As a Product/ Technical Support Representative, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.
You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.
Your day could see you:
· Answer incoming customer service and technical calls regarding consumer electronics.
· Ability to provide professional telephone skills with proper phone etiquette required.
· Perform basic troubleshooting, identify, and escalate priority issues to next level support when appropriate.
· Gather and record customer information, concern/s, and action taken in an ORACLE system.
· Follow basic procedures and script for each customer inquiry.
· Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
· Constantly learning new technology in the consumer electronics market, focusing on audio and video.
Requirements
A BIT ABOUT YOU
· Strong customer service orientation with attention to detail specific to consumer electronics.
· Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.
· 2+ years technical inbound call center experience or demonstrated equivalent work experience.
· Problem solving and critical thinking skills.
· Great multi-tasking skills.
· Prioritize and effectively manage time.
· Flexible work schedule- Candidates must be available to work weekend shifts.
· Positive attitude and excellent interpersonal skills.
· Good oral and written communication.
· Good judgment and independent decision making.
· Work effectively with windows-based computer systems. MAC experience a plus.
· Great active listening skills.
· Effectively interact in a professional and courteous manner with customer.
· Demonstrate initiative and interest in self-development is a huge plus.
· Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
· A CSAT champion/top performer.
· With a knack for multi-tasking.
· Able to solve problems and work under minimal supervision.
· Adept in learning new workflows and tasks.
Skills / Software
Customer ServicecsrCall Centertsrtechnical support representativeTechnical Support
Working Location
Pasig, Philippines
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Job Description
Bossjob

Pasig City, Metro Manila
₱20,000-25,000 per month
Permanent
Full-time