Technical Support advisor (temporary work from home cebu) 20k new hire bonus*บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Join TDCX and be interviewed in the comforts of your home!
 
Are you a technical support rockstar who wants to be part of a pioneering team for a popular consumer electronics brand? Are you passionate, driven, and can deliver outstanding customer service experience?
 
We are looking for a Technical Support Representative to join our growing family. Come home and start your #BeHappier journey with TDCX today!
 
Get hired today and enjoy Internet and Electricity allowance by working from home!
 
Top reasons to work here:
Above-industry average salary – earn up to 37K!
20K New Hire Bonus*
Monthly performance bonuses upon regularization (up to 30% of basic pay
HMO benefits on Day 1 + one (1) free dependent after 6 months
Group life insurance starting on Day 1
25% Night differential rate (higher than the industry average!)
15 Sick Leave credits with cash conversions
15 Vacation Leave credits with carry over
Premium & Instagrammable workspaces
Free overflowing coffee and cookies
Learning courses to help you grow
Career development programs
Engagement activities like free food day, raffles, birthday treats, anniversary gifts,
What is your mission?
 
As a Technical Support Advisor, you will be working with our Consumer Electronics Account to deliver #happier customer experience. You will provide post-sales customer service and/or
troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
 
You are also required to perform these job functions:
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Provide prompt, reliable, and accurate information to customers while maintaining effective commnications during conversations by adjusting to the pace and technical level of the customer
Recognize and adjust support approach to accommodate all levels of customer’s experience
Communicate positively with team members, customers, and other partners
Who are we looking for?
Completed 2 years in collegeMust possess at least 1 year of BPO experience in a voice account, with 6 months in a technical account
Good understanding of consumer electronics product
Solid technical and diagnostic skills with tested problem-solving skills
Strong verbal and written English communication skills
Amenable to work rotating shifts (morning, mid, & night shifts)
Can work in Cebu IT Park, Cebu City
Amenable to be assigned in a temporary work-from-home setup
Have access to a quiet and secured workspace with a stable internet connection with at least 25 mbps speed (10mbps download and 6 mbps upload speeds)
How to Apply?
 
Online. Send your application through Mynimo and expect a call from our Talent Acquisition team within 24-48 hours.
 
*Terms and Conditions apply
 

2 to 4 Years Experience