Technical quote specialistWestcon-Comstor

Job Description
JOB SUMMARY
The Technical Quote Specialist role is the key customer touch point within the Sales Operations team and is responsible for ensuring our partners 'first encounter' with our business is one of exemplary service with a strong focus on technical excellence.
The role will require a high level of professionalism and the ability to juggle multiple phone calls and tasks whilst ensuring a consistent level of support for our customers. This position demands an accelerated program on Westcon-Comstor procedures and systems, technologies and vendors. The Technical Quote Specialist Engineer must ensure all customer responses are within set SLA's and our customers' expectations are met and exceeded for all queries, issues and order resolution.
DUTIES AND RESPONSIBILITIES:
*First point of contact via phone and email for all customer technical enquiries.
*Phone support for technical queries.
*Support resellers by designing technical solutions.
*Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail.
*To maintain exceptional customer service, and consistently strive to exceed customer expectations.
*Educate clients on the best available solution, tools or collateral.
*To escalate customer or vendor concerns promptly.
*Ensure up-sell opportunities are explored with customer quotations.
*To proactively follow up on customer enquiries.
*Attend technical training on products across vendor portfolio and achieve set certification requirements.
General
*To act in a manner which reflects the Company's Vision, Mission, Purpose and Values.
*Ensure punctuality to all internal and external meetings.
*Actively participate and contribute to the Team.
*Identify and highlight process improvement opportunities.
*Strive to achieve all personal MBO's and company goals and targets.
*Other duties as requested
SKILLS AND KNOWLEDGE:
*Previous experience in a Presales or hands on role would be a distinct advantage.
*Hardworking , self-motivated and has desire to move into Presales Engineer position.
*Technical knowledge of convergence, storage, data centre, infrastructure, security, networking, virtualisation & cloud technologies.
*Understands margin and uplift calculations and can apply accordingly.
*Sense of urgency and willingness to use initiative.
*Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face.
*Excellent administrative skills with attention to detail, proactive follow-up and efficient time management.
*General computer literacy.
*SAP user skills would be a distinct advantage.
*Ability to use Office programs such as MS Outlook, MS Excel, and MS Word.
Westcon Solutions is a member of Westcon Inc., Group, a global value added distributor of category-leading unified communications, infrastructure and security solutions with a global network of specialty resellers. Westcon Solutions is a regional distributor focusing on the distribution of security and value added IT products. Working closely with leading vendors, Westcon Solutions provides sales and technical support in the security, optimization and monitoring space to partners and customers around the region. We are currently an Authorized Training Centre for Check Point and looking to expand into more vendor certified courses.
(#LI-Hybrid)
Westcon-Comstor

Manila City, Metro Manila
Permanent
Full-time