technical Operations engineerElevate Services
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 19/11/2023
Deadline: 10/09/2022
Responsibilities & Qualifications
Specifically You Will
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Act as an escalation point for advanced or difficult help requests.
Build rapport with internal and external customers
Escalate incidents with accurate documentation to a suitable technician or vendor, when required
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through the internal and external knowledge base as needed.
Install the software and ensure definitions are up to date.
Test fixes to ensure the problem has been adequately resolved.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledge base and training as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Experience
2+ years in Information Technology
Technical Skills
Aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application, and Microsoft Office.
Qualifications
Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or another related field, or 2 years related experience and/or training or equivalent combination of education and experience.
Company Information
Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate is home to those of us who dedicate our multi-disciplinary careers and diverse experiences to improving the legal industry. It is our place to 'make a dent in the universe.'
Recent distinctions include:
2021 winner, Association of Corporate Counsel (ACC) Value Champions Award
Winner, Inc. 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global
Services Provider (Band 1 - highest ranking)
Inc. 500 Best-Led Companies of 2021
Learn more at https://elevateservices.com
See more jobs at https://elevateservices.com/jobs-at-elevate/
Follow us on social media
https://www.linkedin.com/company/elevate-services
https://twitter.com/ElevateServices
Elevate Services
Specifically You Will
Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
Act as an escalation point for advanced or difficult help requests.
Build rapport with internal and external customers
Escalate incidents with accurate documentation to a suitable technician or vendor, when required
Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through the internal and external knowledge base as needed.
Install the software and ensure definitions are up to date.
Test fixes to ensure the problem has been adequately resolved.
Develop help sheets and FAQ lists for end users.
Contribute to technician knowledge base and training as needed.
Reinforce SLAs to manage end-user expectations.
Provide suggestions for continual improvement.
Experience
2+ years in Information Technology
Technical Skills
Aptitude to provide hands-on experience with the following technologies: Windows Server, Exchange Server, Active Directory, Firewalls, DNS, DHCP, VMWare, Office 365, Microsoft Office Application, and Microsoft Office.
Qualifications
Bachelor's Degree or equivalent in Computer Science, Information Systems, Engineering, Business, or another related field, or 2 years related experience and/or training or equivalent combination of education and experience.
Company Information
Elevate is the law company. We provide consulting, technology, and services to law departments and law firms. Elevate is home to those of us who dedicate our multi-disciplinary careers and diverse experiences to improving the legal industry. It is our place to 'make a dent in the universe.'
Recent distinctions include:
2021 winner, Association of Corporate Counsel (ACC) Value Champions Award
Winner, Inc. 5000 Fastest-Growing Private Companies: 2021, 2020, 2018, 2017, 2016
For the 6th year in a row, named by Chambers & Partners in 2021 as a Top Global
Services Provider (Band 1 - highest ranking)
Inc. 500 Best-Led Companies of 2021
Learn more at https://elevateservices.com
See more jobs at https://elevateservices.com/jobs-at-elevate/
Follow us on social media
https://www.linkedin.com/company/elevate-services
https://twitter.com/ElevateServices
Elevate Services
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Taguig, Metro Manila
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Elevate Services jobs
Taguig, Metro Manila