Technical helpdesk analystAtos

One Ecom Center
Pasay
1709
Metro
Philippines
Company Information Atos
One Ecom Center
Pasay, Metro
1709
Website:
Atos Information Technology Inc. is a global leader in IT services with around 100,000 employees in 72 countries and an annual revenue of around €12 billion. The European #1 in Big Data & Cyber-security, High Performance Computing and Digital Workplace, the Group provides Cloud Services, Infrastructure & Data Management, Business & Platform solutions as well as transactional services through Worldline, the European leader in the payment industry.
With its cutting-edge technologies, deep technology expertise and industry knowledge, Atos supports the digital transformation of its clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future.
The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline. Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.
Job Description Job Description
RESPONSIBILITIES:
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution
Applies understanding and knowledge of information systems products and services to assist users
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
Coordinates referrals to appropriate technical, professional, or service personnel
Receives and prioritizes issues and forwards using appropriate escalation procedures
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
May provide occasional functional and technical guidance to less experienced staff.
The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone or other support channels) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues.
The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
All other duties as assigned
Job Qualifications QUALIFICATIONS:
Must have completed at least 2 years in tertiary level, in any field
Must have at least 1 year of Service Desk/Helpdesk/Technical Support experience
Must have excellent English communication skills
Must be able to demonstrate strong team work and problem solving skills
Number of Job Opening 200
Highest Education Attainment College Graduate
How to apply to this job Send your resume to the indicated email below:
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Metromanilajobs

Pasay City, Metro Manila
Permanent
Full-time