Technical customer support representativeBolton International, Inc.

What you'd do:
Effectively resolve customer inquiries via email, chat, phone, and screen sharing (initially mostly email) from relationship issues to diagnosing complex software issues in an accurate and timely manner.
Compose thoughtful, personalized responses for a variety of customer requests.
Troubleshoot and identify root causes of customer problems using a variety of internal tools.
Proactively identify improvements to the product, identify and reproduce bugs and otherwise determine high-impact opportunities to enhance the customer experience.
Formulate alternative or unique solutions on technical scenarios to help clients achieve their goals and help them to utilize our platform.
Keep on top of the latest news in regards to email marketing, deliverability, and small business marketing in general.
Most importantly, build upon the client's goal of creating the best customer experience in the industry as we look for our own platform to improve the customer experience of over one million growing businesses.
Who you are:
Minimum of 1-2 years experience as a Technical Support Representative in an eCommerce, web-based application, or SaaS campaign.
A solutions-oriented mindset with the ability to create memorable customer experiences and explain technical problems succinctly and clearly.
Excellent independent work and problem-solving attitude in a constantly changing and frequently ambiguous environment.
A passion for customer support and the role it plays in making a customer-centric team successful.
Ability to efficiently respond to a significant number of emails, chats, and phone calls per day.