technical & business Operations specialistAMDOCS LTD

Job ID: 107053
Required Travel :Minimal
Managerial - No
Who are we?
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at
In one sentence
This TBO Specialist is focused on Service Transition which ensures that the projects are going live to production
What will your job look like?
1. Project Management: Assess / Approve / Reject project compliance endorsements
2. Governs status and callouts of upcoming projects.
3. Establish Service Transition process flows and ensure its proper execution.
4. Endorses / Recommends project completion status to IS.
5. Presents to vendor meetings Service Transition status and challenges.
6. Assesses weekly and monthly reports.
7. Validates resources availability and attrition plan.
8. Conducts weekly checkpoint on agreed metrics and SLAs.
9. Attends alignment sessions with client
10. Manages the customers and vendors
11. Leads the team
All you need is...
Bachelor's Degree graduate
6 to 7 years of relevant experience
Must have Project Management Experience and Customer Facing background
At least 2 years of experience in managing a team or project resources
Preferably with Vendor Management Experience
Excellent Communication and Presentation skills
Understands Service Transition process gates, end-to-end flow, and continuous improvement
Familiar with other ITIL functions (Incident Mgt, Change Management, Problem Management, Service Desk, etc.) and can easily identify the touchpoints with the Service Transition Process
Had considerable length of practical experience in Transitioning large IT projects.
Familiarity with Agile process in the context of Service transition
Understands Agile concepts like (sprint, user stories, sprint deployment, etc.)
Familiarity with AWS entities from the ST perspective
Why you will love this job:
You will be able to understand high level Solutions Plan to have an idea on possible compliance requirements
You will have excellent products and solutions
You will have scope for professional development
Job ID: 107053
Required Travel :Minimal
Managerial - No
Who are we?
At Amdocs, our purpose is to enrich lives and progress society. With our creativity and technology, we help make a better connected world. Amdocs and its 25,000 employees serve the leading players in the communications and media industry, enabling next-generation experiences in 85 countries. Our cloud-native, open and dynamic portfolio of digital solutions, platforms and services brings greater choice, faster time to market and flexibility, to better meet the evolving needs of our customers as they drive growth, transform and take their business to the cloud. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.1 billion in fiscal 2019. For more information, visit Amdocs at
In one sentence
This TBO Specialist is focused on Service Transition which ensures that the projects are going live to production
What will your job look like?
1. Project Management: Assess / Approve / Reject project compliance endorsements
2. Governs status and callouts of upcoming projects.
3. Establish Service Transition process flows and ensure its proper execution.
4. Endorses / Recommends project completion status to IS.
5. Presents to vendor meetings Service Transition status and challenges.
6. Assesses weekly and monthly reports.
7. Validates resources availability and attrition plan.
8. Conducts weekly checkpoint on agreed metrics and SLAs.
9. Attends alignment sessions with client
10. Manages the customers and vendors
11. Leads the team
All you need is...
Bachelor's Degree graduate
6 to 7 years of relevant experience
Must have Project Management Experience and Customer Facing background
At least 2 years of experience in managing a team or project resources
Preferably with Vendor Management Experience
Excellent Communication and Presentation skills
Understands Service Transition process gates, end-to-end flow, and continuous improvement
Familiar with other ITIL functions (Incident Mgt, Change Management, Problem Management, Service Desk, etc.) and can easily identify the touchpoints with the Service Transition Process
Had considerable length of practical experience in Transitioning large IT projects.
Familiarity with Agile process in the context of Service transition
Understands Agile concepts like (sprint, user stories, sprint deployment, etc.)
Familiarity with AWS entities from the ST perspective
Why you will love this job:
You will be able to understand high level Solutions Plan to have an idea on possible compliance requirements
You will have excellent products and solutions
You will have scope for professional development
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Manila City, Metro Manila
Permanent
Full-time