technical Account Manager (full time/remote)VSee

Salary Details
PHP 50,000
Job Address
Remote/Work From Home
Job Description
Job Summary
Vsee is looking for Account Managers to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities.
In terms of client management, you will conduct weekly/monthly/quarterly business reviews. You will also report the progress/activities to/from clients and facilitate communication between internal teams regarding client needs. You will conduct meetings with clients to effectively manage the accounts with the ultimate aim of becoming a trusted partner for clients. With this, you need to understand their needs, desires, and what is important for them to succeed. In terms of financial management, you will lead contract negotiations during the lifecycle of the contract. In terms of communication, you need to be able to charm and influence people across the world. You will also provide actionable feedback for improvement/course correction internally and externally. You must also be comfortable in influencing across teams and stakeholders. In terms of operational management, you will demonstrate an attitude where they roll up their sleeves and handle issues that arise. You will be responsible for the administration of internal/external reporting requirements. Lastly, in terms of strategic management, you will strategize with clients to identify opportunities for growth. You will identify risks and provide solutions that allow for innovation and change. You will brainstorm with management/peers for best practices. You will also continuously drive performance enhancement and real value initiatives for clients.
 
Responsibilities:
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts and customer stakeholders
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Provide developers with customers’ feedback and contribute to the identification and creation of new features or products
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Deliver periodic reviews with customers (e.g. Health checks)
Proactively analyze customers’ needs and suggest upgrades or additional features that meet their requirements
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate cross-departmentally within VSee to establish and communicate best practices
Assist with challenging client requests or issue escalations as needed
Address all product-related queries on time
 
Required Education, Skills, and Qualifications:
Graduate of BA/BS degree in Business Administration, Computer Science, or any related degree.
3-5 years relevant work experience in a customer-facing, technical account management role. Managing customer care, call center, and/or back-office operations is preferred.
At least 3 years of experience in start-ups or high-growth companies is also preferred.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
Solid experience with CRM software (e.g. Salesforce or HubSpot), MS Office (particularly MS Excel), and Google Suite.
Experience delivering client-focused solutions to customer needs.
Experience in technical support, project management, technical sales, and consultancy.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Fluency in written and spoken English is mandatory.
SaaS and Cloud experience a benefit.
Solid technical background with hands-on experience in digital technologies.
Strong analytical and problem-solving skills.
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Diplomacy, tact, and poise under pressure when working through customer issues.
You must be willing to work long, hard hours, and sometimes on weekends (as needed).
 
Job Type: Full-time Permanent WFH
 
Salary: Php50,000.00/month
 
Benefits:
Performance bonus
HMO
Paid vacation leaves
Stock options
Company-sponsored, 7-day retreat in Southeast Asia every year
Permanent work from home
Career advancement opportunities
Requirements (WFH Set-Up): 
You should have a Fast & Reliable internet connection (minimum of 10mbps- preferably a Fiber connection).
You should have your own Updated Desktop or Laptop with an excellent quality microphone, webcam, and headset. (not provided by the company).
Quiet Workspace.
Job Requirements
Account Management, Client Management, Technical Sales, SaaS, CRM, project management, consultancy, technical support, attention to details, critical thinking, presentation skills
Job Type
Customer Service/BPO
Working Hours
08:00 PM to 05:00 AM
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NCR, Metro Manila, Manila, Philippines
3 Years
Full-time
PHP 50,000
Bachelor's / College Degree
4 Vacancies