tech system support AnalystIQVIA

Essential Functions
Processes and provides first level support for technical assistance and resources from internal and/or external customers.
Communicates with end users to clarify and define requirements.
Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
Maintains call information in database using commercial software.
May work with monthly charge back reports.
May schedule configuration and installation of PC workstation hardware and software.
Qualifications
Associate's Degree Computer Science or equivalent, or equivalent technical training Req
One (1) years related experience or training Req Or
Equivalent combination of education and experience Req
Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
Ability to carry out some analysis and information gathering to resolve problems on routine matters.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at
IQVIA

Pasig City, Metro Manila
Permanent
Full-time