Tech Support analyst - knowledge managementOptum

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) ??
Primary Responsibilities: ??
?? * Develop, update, maintain, and produce content for
?? * Identify and curate both tacit and explicit knowledge in collaboration with technical SMEs
?? * Utilize content strategy techniques to guide the creation, delivery, and governance of useful, useable content
?? * Author knowledge at all levels; self-service, support desk and specialty
?? * Assist in establishing and improving knowledge management processes
?? * Advocate knowledge management use and contributions within the org
?? * Respond to knowledge feedback
?? * Facilitate feedback sessions with end users to ensure content effectiveness
?? * Prepare documentation for new or existing knowledge
?? * Collaboratively work to create knowledge content for high visibility, large project initiatives
?? * Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
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Required Qualifications: ??
?? * Undergraduate degree or equivalent experience
?? * 5+ years customer service experience
?? * 2+ years of experience in a high volume, fast paced environment for problem-solving capacity and/or content designer, creating new content and maintaining existing content
?? * Knowledge bases, FAQs, and web tools
?? * Knowledge creation and construction, knowledge articulation, knowledge repository updating
?? * Knowledge access, knowledge use and knowledge revision
?? * Excellent problem-solving abilities and aptitude to understand and document technical information
?? * Proven ability to work towards individual and team targets
?? * Demonstrated successful time management and organizational skills
?? * Experience working in a diverse team setting with a track record for success
?? * Ability to create and promote self-service content
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) ??
?Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. ??
Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved. ??
Job Keywords: Senior Incident Management Analyst, Senior Tech Support Analyst, Tech Support Analyst, Technical Support, Analyst, Tech Support, Analyst, National Capital Region, NCR, Alabang, Muntinlupa
Bossjob

Muntinlupa City, Metro Manila
Permanent
Full-time