team ManagerBPO

Team ManagerReports to: Operations ManagerDirect Reports: Team Lead and Customer SupportDepartment: OperationsLocation: 27th Raffles Corporate Center. Ortigas Center, Pasig City, Philippines (Hybrid Set-up)
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage about 2 to 4 Team Leaders.
Responsible for the team performance monitoring and validation
Responsible for the consistency and improvement of team captains' performance as shown in the performance scorecard and job satisfaction of the heroes, ensuring that the team can meet and exceed the set client's KPI targets.
Responsible for knowing and addressing the heroes' challenges and the needed help to perform and achieve success in their job, bridging between the upper management and the leadership group in any issues and areas of improvement.
Help in collaboration and coordination with the support departments such as Quality, Training, Workforce, Reports and Data Analysis, Information Technology, Human Resources, and Recruitment in anything that could be helping out the Operations team.
Provide a career path for the Advisors who would like to level up through an effective and comprehensive training plan.
MINIMUM REQUIREMENT QUALIFICATIONS
Education and/or Experience
Bachelor's/College degree
2-5 years of experience working as a Team Captain or Team Manager
With high-level initiatives, accountability, and self-motivation.
She/he can build a productive and highly engaged work environment.
Maintain calmness and composed under tight pressure and provocations.
Ability to work independently and take responsibility for seeing things through to completion.
Attention to detail.
Open to feedback and criticism
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role