team leader - Sales SupportValiant

Valiant is an innovative, award-winning platform connecting Australian business owners with the funding they need to grow and kick goals. How? With pioneering tech, a diverse panel of 80+ lenders and a talented team, we've revolutionised the lending game and empowered over 30,000 businesses.
What makes us different?
Applying for and securing finance is typically a struggle for business owners, but Valiant changes that completely. We bring the human touch to finance by making it accessible to Aussie SMEs and streamlining the traditional application process. While it can take months to get approved for business finance through a bank, Valiant can get to 'yes' in as little as a day, so our customers don't have to wait indefinitely with plans up in the air. We also provide an end-to-end service, meaning we offer complete support to our customers from their initial enquiry through to settling funds.
The purpose of the Team Leader for Sales Support's role is to coach and support the Product Specialist Support team, keep agents accountable to the business' expectations, ensure training is dispensed and retained, that processes are correctly followed and support the Operations Manager in creating a pleasant work environment for all to enjoy.
Key responsibilities & duties
Responsible for the consistent performance of the Product Specialist Support team ensuring the timely submissions of applications, settlements and accuracy of data and tasks
Plays a vital role in maintaining team productivity, leading and coaching team members, celebrating the team's achievements and the delivery of company objectives.
Support the Operations manager in creating a supportive, happy work environment that fosters each individual's development and provide career growth opportunities.
Ensure that each team member is following the correct process outlined during training and ongoing coaching
Responsible in providing an escalation channel for internal stakeholder feedback, effective resolution and improving customer outcomes by following a 'right first time' approach
Collaborating with external stakeholders, such as lenders, to effectively deliver updates and information to the team as well as improve submission quality and time to settlement
Responsible for raising and correcting any unwanted behaviours by coordinating with the Operations Manager
Responsible for daily and weekly reporting of team KPI's to the Operations Manager
Requirements
Exceptional written and verbal communication skills
Proven ability to lead and coach a team in a performance driven setting
Sound stakeholder management skills
Demonstrated ability to create great customer experiences
Adaptable in a constantly changing environment
High level of attention to detail
Responsive, resilient and confident in the handling of escalations
Excellent time management skills
Benefits
Brand new pet-friendly office. Bring your furry friend to work!
Funded Induction product training and on-going coaching and support
Ongoing training, development and professional educational support. Take your career to the next level and become the best version of yourself.
Inclusive, passionate and supportive team. Innovation thrives on diversity and so do we.
Weekly Friday drinks and monthly events.
Fun, open plan office space located in the heart of Surry Hills, steps away from cafes and restaurants
Valiant

Makati City, Metro Manila
Permanent
Full-time