team lead for us Healthcare billing | get a 15k signing bonusISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:
Access and retrieve claim information through various medical billing portals
Contact insurance companies or patients via phone when necessary to follow up on claims
Accurately input data into a live spreadsheet.
Ensure timely and accurate submission and follow-up of medical claims
Collaborate with team members to identify billing issues.
Overseeing daily operations for all agents delivering high-quality and valued services.
Conducting training and coaching, including insights and action plans to improve
Analyzing and reporting on productivity and other metrics - such as attendance, end of day reports, and compliance with company protocols
Ensuring that the client is updated on significant program activities, issues, and concerns through calls, emails, meeting, reports
Performing productive work for the clients and other supervisory tasks as required
Requirements
At least 1-year BPO experience as a Team Lead
Extensive experience with US Healthcare Insurance (Claims, Benefits, Eligibilities, Denials)
Excellent verbal and written English skills
Ability to multi-task, prioritize and manage time effectively
Ability to think outside the box, have analytical mind, generate insights and strong problem-solving skills
Willing to work onsite in SHAW MANDALUYONG
Amenable working night shift
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
₱21,000 per month
Permanent
Full-time