team lead for patient scheduling | Healthcare Account | get a 15k signing bonusISTA Solutions

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!Account specific roles and responsibilities:Team Lead:
Oversees daily operations for all agents delivering high-quality and valued services
Conduct training and coaching, including insights and action plans to improve
Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
Perform other supervisory tasks as required
Patient Scheduling:
Handle inbound and outbound calls to schedule, confirm, or reschedule patient appointments.
Maintain accurate and up-to-date appointment schedules in the system.
Insurance & Authorizations:
Perform prior authorizations for Medicaid patients
Update and verify third-party insurance information in the patient management system.
Patient Collections:
Make occasional follow-up calls to self-pay patients regarding outstanding balances.
Provide basic information about payment options and escalate complex billing issues as needed.
Requirements
1 - 2 years experience handling a Voice Account (Preferably US Healthcare Insurance)
Must have at least 6 months of team lead/supervisory experience
Excellent verbal and written English skills
Organized and keen to details
Willing to work in Buendia, Makati or Shaw Blvd, Mandaluyong
Amenable working night shifts
BenefitsWhat can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*
10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
ISTA Solutions

Mandaluyong City, Metro Manila
Permanent
Full-time