systems EngineerTechno Global Team

Job Description
As ourSystems Engineer ,your skills in Technical Support, Ticket Management and Customer Management will be a great value as you work together with our lively and goal-driven team.
YOU DESERVE THE BEST - Enjoy these Perks!
40K SIGN ON BONUS
Day 1 HMO for employees
Additional HMO coverage with Dental (with dependent & pre-existing conditions accepted)
Medical Reimbursement (terms and conditions applied)
Mental health consultations
Access to Medical Team on Day 1
Life insurance
Paid-time offs
Annual Appraisal based on merits
Free Daily Meals
Employee referral programs
Regular awards and recognitions
Employee Savings Program
This is where youu0026rsquoll shine:
Troubleshoot and solve Level 1 and 2 issues from Desktop to Server/Network/Cloud (Azure/M365) and infrastructure faults via phone, chat, email, remote login, or onsite.
Ticket triage according to the ITILu0026reg Framework.
Ensure deliverables and provide technical services within build and implementation projects.
Act as an escalation point within the services team.
Provide an excellent level of customer service to our internal and external customers by providing the appropriate support response, friendly communication and technical knowledge.
Prioritise and manage workload efficiently, effectively, working autonomously and as a part of a team ensuring SLAu0026rsquos, KPIs and CSAT targets are met.
Participate in the implementation, administration, configuration, documentation, support and enhancement of client infrastructure environment.
Maintain communication with your team leader, effectively communicating any issues or problems that require assistance.
Documentation is kept up to date. This includes IT Glue, Knowledge Base, Procedures and Ticket Notes.
Adherence to process across all business units working closely with sales, finance & admin and services teams.
Enter time daily and submit timesheets on a weekly basis and no later than the morning of the following week.
Out-of-hours on call services may be required as part of a rotating on-call roster..
What youu0026rsquoll bring in:
Demonstrated experience fielding Level 1, Level 2 support calls from customers in proactive and reactive environments.
Strong ability to quickly identify and diagnose issues logically in a short time frame with excellent problem solving and technical troubleshooting skills.
Superior interpersonal skills particularly in the area of client management and the ability to take ownership of client issues.
Positive attitude and a willingness to develop your technical skills to progress your professional career.
A demonstrated attitude of ownership and accountability
Experience working with either Windows Server Active Directory, Exchange & Office 365, Cloud Migration, Citrix, VMware, VEEAM, Datto or Cisco Networking. Certification in one or more industry standard fields of expertise with either Windows Server Architecture, Exchange & Office 365, Cloud Migration, Citrix, VMware, VEEAM or Cisco Networking.
Accelerate your career and work at a culture where diversity and fresh perspectives are embraced. Apply at TGT now.