system support AnalystTechtiera Services Inc

Benefits:
HMO plus 2 free dependents (Up to 70 y/o)
Life Insurance (Coco Life)
WFH Insurance
Free Meals (including Snacks, Drinks and Liquors)
ECQ Allowance (Selected
Only)
People Engagement
Quarterly EventsHiring Process
Assessment
Hiring Manager InterviewTasks and Responsibilities
Monitor, respond, and action support requests; Raise tickets with platform vendor as needed
Detail issues that occur & reproduce them so that they are reportable for fixes
Manage teams for internal and Broker users; Manual confirmation of brokers; Assistance with password resets or confirmations as required
Identify new broker signups that need to be attached to a Team within the platform; Offboard broker users as required; Assist brokers when they change email addresses; Assist brokers in managing their team user access
Create technical documentation for question sets and associated logic and rules for insurance products within the system; Coordinate configuration changes for the platform with the vendor (eg changes to questions, rules, and product options) based on requirements provided by SC Care Technical teams
Provide regular summaries of recent issues, resolution points, and outstanding items
Pull data from Evari to create a CofC in doc form. Share with Underwriter
Systems
Slack
Google Groups (email)
JIRA & ticketing
JIRA Jira service desk
Periscope
Care app
Evari
Tableau
Gsuite
Confluence
Postman (to interact with Evari)
Google docs
Skills and Qualification
String problem-solving and excellent communication skills
Systems or business analyst abilities
Understanding of the Evari system
String Attention to detail
Basic Spreadsheet abilities
Systems or business analyst abilities
Understanding of the insurance product and sales/underwriting process
Basic data analysis to report on issues
Critical thinking and problem diagnosis
Ability to follow a process guide
Word/google docs experience
At least 1-2 years of relevant experience
Location
We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City.
Summary of role requirements:
Looking for candidates available to work on weekdays
1 year of relevant work experience required for this role
Working rights required for this role