system support Analyst iFIS

Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Business Administration
Travel Percentage : 0%
GENERAL DUTIES & RESPONSIBILITIES
Provides 24 x 7 on-call support for all assigned production-related systems.
Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.
Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.
Assists in documenting current policies and procedures.
Represents team on cross-functional teams for production, support and development activities.
Interacts with internal departments to deliver solutions.
Interprets and presents data and conclusions to management as needed.
Improve methodologies used in the job.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor's degree in computer science, management information systems, business administration or other related discipline or the equivalent combination of education, training, or work experience. Experience in one or more of the following disciplines: software quality control, systems analysis or system support preferred.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Knowledge of the basic principles, processes, phases and roles of application development methodologies
Demonstrated knowledge of company products and services
Excellent analytical, problem-solving and time management skills
Ability to successfully manage multiple concurrent tasks
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Ability to work well in a fast-paced, high stress team environment
Ability to work independently and intuitive ability to prioritize assignments
Must be dependable and able to meet and fulfill obligations
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Willingly shares relevant technical and/or industry knowledge and expertise with other resources
Must be highly flexible and adapt to changing priorities
Must be extremely detail-oriented and thorough in completing tasks
Willing to take on responsibilities and challenges
FIS JOB LEVEL DESCRIPTION
Developing professional role. Basic skills with moderate level of proficiency. Has general understanding of principles in software quality control, systems analysis, system support and software development in one or more technologies. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Learns and understands the change management process. Typically requires up to three years work experience in software quality control, systems analysis, system support, software development or related discipline.
Privacy Statement
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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FIS

Manila City, Metro Manila
Permanent
Full-time