support TechnicianMVP Asia Pacific, Inc.
Workplace: Pampanga
Salary: Apply
Work form: Full time
Posting Date: 12/11/2025
Deadline: 02/03/2021
Description
MVP Asia Pacific is looking for a talented Support Technician for our client who is an Australian company that supplies telecommunications solutions to individuals and businesses around the world pioneering in the field of carrier-grade, commercial communication products, and solutions.
As a Support Technician, your main responsibility is to provide a high level of customer service when resolving Level 1, 2, or 3 support tickets, within required timelines.
Duties and Responsibilities:
• Ensure all LMS products knowledge training has been completed, with any areas of uncertainty, addressed to other team members, and the Product Management team as needed.
• All customer emails and phone calls are answered within the required timeframe.
• Support Team procedures are always followed, and ways for the team to continually improved raised for discussion.
• Tickets are logged in ZenDesk for all Support requests and triaged according to Support Department procedures.
• Support requests are accurately resolved by the appropriate method given the nature of the query, within the required timeframes for resolution.
• Help to other Support team members is provided a necessary to ensure the Team as a whole meets all targets.
To be successful, you should be:
• Previous experience in a customer-facing technical support role.
• Capable of using ZenDesk, Sharepoint, MS Office products.
• Proven ability to learn and apply technical knowledge.
• Proven success at identifying, analyzing, and resolving problems.
• Well-developed written and verbal communication skills.
• Telecommunications industry experience is a MUST, particularly products and concepts related to the client's (Wi-Fi and point to point wireless solutions, Antennas, End-to-end IoT solutions, etc.)
• Leadership: To be the best at what we do | exercise professional judgment and a positive attitude.
• Honesty: Be honest in everything we do.
• Integrity: To have the customer's best interest at heart | treat customers, suppliers, employees with respect and courtesy.
• Responsibility: Be responsible for our actions | fix issues promptly.
• Listen: To actively listen to our customer's needs, desires, and wants.
• Deliver quality through a structured approach to work, tracking progress towards the goal, planning, and managing multiple tasks efficiently.
• Demonstrate innovation, drive collaboration, and strive for continual improvement.
• Make a positive impact through great communication, promoting and upholding company expectations.
Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga!
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: No
Availability for change of residence: No
MVP Asia Pacific is looking for a talented Support Technician for our client who is an Australian company that supplies telecommunications solutions to individuals and businesses around the world pioneering in the field of carrier-grade, commercial communication products, and solutions.
As a Support Technician, your main responsibility is to provide a high level of customer service when resolving Level 1, 2, or 3 support tickets, within required timelines.
Duties and Responsibilities:
• Ensure all LMS products knowledge training has been completed, with any areas of uncertainty, addressed to other team members, and the Product Management team as needed.
• All customer emails and phone calls are answered within the required timeframe.
• Support Team procedures are always followed, and ways for the team to continually improved raised for discussion.
• Tickets are logged in ZenDesk for all Support requests and triaged according to Support Department procedures.
• Support requests are accurately resolved by the appropriate method given the nature of the query, within the required timeframes for resolution.
• Help to other Support team members is provided a necessary to ensure the Team as a whole meets all targets.
To be successful, you should be:
• Previous experience in a customer-facing technical support role.
• Capable of using ZenDesk, Sharepoint, MS Office products.
• Proven ability to learn and apply technical knowledge.
• Proven success at identifying, analyzing, and resolving problems.
• Well-developed written and verbal communication skills.
• Telecommunications industry experience is a MUST, particularly products and concepts related to the client's (Wi-Fi and point to point wireless solutions, Antennas, End-to-end IoT solutions, etc.)
• Leadership: To be the best at what we do | exercise professional judgment and a positive attitude.
• Honesty: Be honest in everything we do.
• Integrity: To have the customer's best interest at heart | treat customers, suppliers, employees with respect and courtesy.
• Responsibility: Be responsible for our actions | fix issues promptly.
• Listen: To actively listen to our customer's needs, desires, and wants.
• Deliver quality through a structured approach to work, tracking progress towards the goal, planning, and managing multiple tasks efficiently.
• Demonstrate innovation, drive collaboration, and strive for continual improvement.
• Make a positive impact through great communication, promoting and upholding company expectations.
Never miss this exciting opportunity to be part of one of the fastest-growing BPO companies in Clark, Pampanga!
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
Pampanga, Central Luzon · Today, 03:43 PM
Work type
Full Time
Work type
Full Time
Submit profile
MVP Asia Pacific, Inc.
About the company
MVP Asia Pacific, Inc. jobs
Pampanga, Central Luzon · 14 September (updated)
Position support Technician recruited by the company MVP Asia Pacific, Inc. at Pampanga, Joboko automatically collects the salary of Apply, finds more jobs on Support Technician or MVP Asia Pacific, Inc. company in the links above
About the company
MVP Asia Pacific, Inc. jobs
Pampanga, Central Luzon · 14 September (updated)