support Technician l2outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Responsibilities:
Accessing client workstations and servers remotely and onsite to solve issues.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Work with other employees to ensure that all client issues are taken care of.
Respond to queries over the phone, via remote access systems and if necessary, visit client locations.
Maintain daily performance of computer systems.
Respond to customers seeking help, document issues and resolving computer problems.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Act as liaison between hardware and software suppliers and management for informational updates and problem resolution.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Qualifications
Minimum Skills: • High proficiency in Windows Desktop and Server technologies.
Ability to guide and work with our other employees and assist them in resolving complex client computer issues.
Ability to work independently and with others on completing IT Projects.
Good customer service skills.
Clear communication skills in English language (written and speech).
Good customer questioning and problem-solving skills.
Willingness to learn.
Ability to formulate and implement plans that will result in the provision of excellent customer service.
Preferred Skills:
Medium to high proficiency in Windows Desktop and Windows server technology
Linux server and cPanel familiarity.
Additional Information
Work Hours:
9pm - 6am Manila Time
Must be willing to work in Eastwood
Must be currently based in the Philippines
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time