support EngineerNavagis

Job Description
Research and identify solutions to software and hardware issues
Diagnose, resolve and perform root cause analysis in order to isolate the problem and implement corrective resolutions in the database or application
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until the technical issue is resolved
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure the system is fully functional after troubleshooting
Prepare accurate and timely reports
Maintain a good and professional relationship with clients
About You:
Bachelor's or Master's degree in Computer Science and/or other related courses.
At least 3 years of working experience as a Software Support Engineer or in a similar role.
Experience in reading, understanding and debugging Javascript, Java, Python, Ruby, and other code
Familiar with SQL (can read and construct queries)
Ability to read and understand public-facing documentation (Google developers website or StackOverflow)
Ability to read and understand logs and stack traces
Experience in interacting and managing clients directly