support DeveloperFirst Line Software

About usAt First Line Software, we design and deliver innovative technology solutions that help global companies grow and transform. With a team of experts across industries, we focus on solving complex challenges and building scalable systems for our clients worldwide.About the role
We are looking for a Support Developer to join our team and support a business-critical platform during client business hours. The role involves monitoring, diagnosing, and escalating issues across distributed systems built with .NET, Azure services, and modern frontend technologies. This position is perfect for someone with strong troubleshooting skills, attention to detail, and a proactive approach to ensuring system stability.ResponsibilitiesMonitor the platform state (microservices, frontend, databases, queues, serverless, etc.) during client business hoursAnalyze metrics and logs in Azure Monitor and Application Insights to detect incidents and identify root causesPerform initial diagnostics of issues in distributed systems (.NET Framework 4.8 / .NET Core, React, Kendo UI)Work with databases (Azure SQL, PostgreSQL) to identify problematic queries, deadlocks, and performance issuesTroubleshoot Azure infrastructure (App Services, Function Apps, Service Bus, Storage, DevOps pipelines)Take first-response actions to mitigate problems (restarting services, switching queues, temporary workarounds)Escalate incidents with detailed descriptions and logs to Dev/DevOps teamsMaintain documentation and reports on incidents, including diagnostic steps and actions takenContribute to improving monitoring processes (alerts, dashboards, metrics) in collaboration with the DevOps teamRequirementsExperience with Azure services: App Services, Function Apps, Service Bus, Storage, Azure SQL, PostgreSQLBasic understanding of web application architecture on .NET Framework / .NET CoreHands-on experience with Application Insights and Azure Monitor for error tracking and dependency analysisSolid knowledge of SQL and ability to analyze query performanceStrong troubleshooting skills in complex, distributed systemsFamiliarity with CI/CD principles in Azure DevOps (pipelines, artifacts, releases)Excellent communication skills with the ability to document and escalate problems clearlyThe FLS Difference
Our modern stack projects are the right mix of exciting and challenging
Gain access to our diverse range of training programs, courses, and certifications
Choose your work style - remote, on-site or hybrid in one of our stunning offices. We offer the freedom of flexible working hours
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Work from anywhere and explore the world with our Workation program
First Line Software

Manila City, Metro Manila
Permanent
Full-time