support associate (chat/email/csr/ Technical)AtoX Business Solutions, Inc.

ATOX BUSINESS SOLUTIONS, INC.
 
Is currently looking for:
 
SUPPORT ASSOCIATE
(ChatSupport/Technical/CSR)
 
Key Responsibilities
Maintain updated knowledge of all company products and services in order to provide adequate education to customers
Provide information and instructions about relevant products and services
Make product and service suggestions to meet the customer’s specific needs
Field and promptly respond to incoming email and live chat messages from customers
Obtain necessary information from customers to adequately follow up
Document important customer information including any issues and solutions for future reference
Collect and record customer feedback and information, and share that with appropriate departments and team members
Generate interest in new products or services and connect customers with salespeople when required
Foster and maintain relationships with customers to improve our retention rate
Attend all required customer service-related meetings
Qualifications:
Experience with cloud-based/SaaS solution offerings
Excellent organization, project management, time management, and written and verbal communication skills
Ability to quickly grasp and succinctly explain technological and business concepts
Willingness to 'roll up your sleeves' and assist wherever needed
Ability to work independently and to deliver on detail as well as strategy
Bachelor's degree or equivalent experience in computer science, business, or related field
2+ years of experience in a customer service and technical support-related role
Ability to foster and maintain relationships
Positive and service-oriented attitude
Ability to thrive in a fast-paced and sometimes high-pressure environment
Willingness to work independently or as part of a team
Must have stable internet connection (fixed internet line)
Initially work from home arrangement (until further notice)

2 to 4 Years Experience