support AnalystSafetyCulture Philippines Inc.

Support Analyst » Full-time
» Makati
» •
» Posted on June 29, 2022
» •
» Apply job
Description:
SafetyCulture is seeking Customer Support Analysts to champion the high standard of excellence demonstrated by our team on a everyday basis. Our support analysts embody our core values and serve as our brand's representatives by helping our customers get the most out of iAuditor, our flagship software.
What You'll Be Doing
» Responding to our customer's iAuditor related concerns through chat, email, and calls located on protocol and current metrics.
» Documenting customer inquiries on all platforms, making sure they're accurate, complete, and compliant with the quality framework (chat, email, and calls).
» Educating our customers about the company, iAuditor, and iAuditor's features as well as providing product updates that concern customer practice.
» Walking customers through any difficulties they may encounter in the installation of iAuditor, and providing basic troubleshooting.
» Arming customers with product expertise and the technical know-how to ultimately, make them self-sufficient iAuditor champions of their respective organizations.
» Researching significant information using SafetyCulture prescribed and approved resources.
Requirements:
» capability to simplify complex steps and instructions for our customers through verbal and written communication.
» capability to determine the source of a problem and find an effective solution.
» capability to figure out how to get over, around, or through barriers to success, and then take action.
» capability to analyze, assess, and improve the thinking process and communicate clearly.
» Doing the right thing in all circumstances.
income: ?25000 - ?30000
Address: 5th Flr Insular life Building Ayala
Application Process: Apply at Bossjob!
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SafetyCulture Philippines Inc. SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester and Manila. Our first product, iAuditor, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact iAuditor can have on their teams and performance everyday. Today there are 25,000 companies that pay for our products, carrying out millions of inspections per month. This is an exciting time in SafetyCulture's history. We now have 300 mission-obsessed people driving results for our customers and a strong senior leadership abilities team with practice taking start-ups through the critical scale-up phase. We've raised almost $100 million in funding, which provides security and allows us to scale the business. We're using the funding to build complementary products, including real-time incident reporting, sensors and IoT, and workplace training. Our mission is to help companies achieve safer and higher quality workplaces all around the world through innovative, low-cost mobile first products. Our values are core to everything we do. They guide our actions, decisions and behaviors. We have four SafetyCulture values that our team lives and breathes everyday: Think Customer Better as a Team Be Bold Bring Action Open Honest Always Our Story After witnessing the tragedy of workplace incidents as a private investigator, our founder Luke Anear went on to recruit a team to help him develop a mobile solution for safety in the workplace. SafetyCulture was originally founded in 2004 from Luke's garage. As Information technology started gaining momentum and was adopted by a wider range of customers, SafetyCulture graduated into an office space in Townsville, Australia. The team has since expanded across the globe with additional offices in Sydney, Kansas City and Manchester. Our flagship product, SafetyCulture iAuditor, simplifies the auditing process by making Information technology easy for anyone to effectively manage safety and quality from a mobile device. Frontline workers are empowered to report issues quickly to prevent an incident due to inefficiency and limited visibility. Word of mouth about SafetyCulture iAuditor and the growing industry movement toward safer, data-driven workplaces have added momentum to our growth. Join us At SafetyCulture, we build awesome technology products that help our customers to drive change and create safe and efficient workplaces. SafetyCulture iAuditor is the most used checklist inspection software in the world, with over 1 million inspections performed every month in over 150 countries worldwide. Our amazing team of engineers, designers and success and support managers are located in offices worldwide across Australia (Sydney - HQ and Townsville), UK (Manchester) and US (Kansas City). We are currently building our Manila team which will be focused on onboarding new customers and helping them convert/ build their first digital template. We value our employees as much as we value our customers! Check us out online so you get what we mean ;) What's in Information technology for you? -Free lunch & snacks -Open working space in our amazing office -Permanent Hybrid Set-Up -Monthly base pay & allowances -Government-mandated benefits -HMO plus 2 dependent upon hire -Insurance -Great company culture
Worksvianet

Makati City, Metro Manila
Permanent
Full-time