Support ambassador - travel and accommodations account (mnl)Teledirect Telecommerce Phils Inc

#BeHappier Are you a customer service Rockstar who wants to be part of our team for one of the biggest Hospitality and Travel platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking #BeHappier Are you a customer service Rockstar who wants to be part of our team for one of the biggest Hospitality and Travel platform in the world? Are you passionate, driven, and can deliver outstanding customer service experience? We are looking for a Support Ambassador to join our growing family. Come home and start your #BeHappier journey with TDCX today! Top Reasons to work with TDCX Attractive Remuneration Comprehensive Medical Care and Insurance Coverage Premium and Instagrammable Workspaces Engagement and Recognition Programs Strong Learning and Development plans for your growth and career acceleration Easy to locate area with direct access to public transport Positive culture for you to #BeHappier at work Enjoy flexible working arrangements Be coached and mentored by experts in your field Join a global company with 25 years of experience and more than 200 industry awards What is your mission? As a Support Ambassador , you will be working with our Hospitality and Travel Account to deliver #happier customer experience. You will provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. You are also required to perform these job functions: Provide friendly and efficient service to the travel community Be a first point of contact to handle and resolve customer complaints Respond professionally to inbound phone calls, including urgent situations Identify and escalate issues appropriately Compose thoughtful and accurate messages or customize prepared responses to customers through deferred channels (messaging or chat) Research information and troubleshoot problems using available resources Arbitrate in situations between users Monitor and control numerous concurrent tasks in tandem Proactively and independently work to meet targets and goals Who are we looking for? Candidates must have completed at least 2 years in College or possess Bachelor's/College Degree, in any field At least 6 months - 1 year (s) of Customer Service experience in the BPO industry At least 6 months of BPO experience in a chat program is required for Chat Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours Patience, empathy, and a unique ability to manage stress Skilled and eloquent in writing Good communication and interpersonal skills
Monster

Philippines
Permanent
Full-time