Supervisor, erp applications (sap mdg ams)Ingram Micro

Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with Description Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. Experience: The Team Lead, Application Maintenance & Support (AMS) is responsible for working independently and with team members to resolve technical issues identified in the steady state functioning and performance of an application. This includes error detection, problem resolution, and tracking. The Team Lead AMS is part of the team of second level support to the Client Services function and follows the work processes to ensure the two different IS functions collaborate and hand-off effectively and efficiently participates and oversees minor application patching, upgrades, and enhancements to the applications and therefore, is responsible for performing application development activities. Provides lead direction to members of the AMS teams within their functional tracks. Defines technology standards, works on project teams and troubleshoots complex issues impacting the application, maintenance, and support of the SAP system. Responsible for the day-to-day task management of team members ensuring projects and tasks are completed on-time. Performs Incident, Problem, and Change Management tasks/activities thru problem solving/analysis, bug fixing and coordination with users/stakeholders and other support group. Adhere to globally defined ITSM processes and SAP CoE processes (i.e., use of ChaRM in Solution Manager) for proper tracking/monitoring. Performs on-call support work based on the 24x7 support service and the team rotation defined and agreed. Participate and/or lead bridge calls to facilitate coordination and problem resolution of SEV1 and SEV2 incidents. Ensures completeness of problem/impact analysis and that postmortems are completed for all SEV1 and SEV2 incidents as appropriate. Create documentations as needed to build solution and operational knowledge. Leads or drives innovation as part of Continual Service Improvement of the SAP CoE team. SLA targets and project timelines met. Positive feedback from customer service experience. Managed business and technical escalations tracked via the regular significant incident review calls/meetings. Adhere to project priorities and deadlines and proactively communicate risks and/or issues that may impact project objectives, budgets or timelines. Follow PMO guidelines for project delivery and methodology and assist in enforcement of project deadlines and schedules. Contribute to the identification of opportunities (processes, people) to improve project delivery and/or development methodologies. Should be able to lead initiatives (technical/system/process) - team wide or sap wide or IS wide. Provides functional and technical guidance to less senior teammates in troubleshooting or performing day-to-day tasks. Demonstrate a personal commitment to a high-performance environment. Demonstrate good communication skills internally and externally with partners. Participate in SAP AMS and IS organizational activities in support of the business unit's goals and objectives. Works closely with the Team Lead in managing day-to-day operations for the SAP FI track. Provides coaching/guidance to other associates based on competencies as part of their development plan. Propose functional solution or design changes for production issues or small enhancements subject for review of the product owner. Additional Required Experience: Graduate of 4-year college course (preferably IT or Engineering). Working user experience with MS Office Suite (MS Word, Excel, Powerpoint) or Office 365. Minimum 5-7 years of hands-on SAP specific module support experience is required with 3-5yrs leadership experience. Minimum 3-5 years of previous experience in application maintenance or support work is required. Minimum 2-3 years of previous experience in project management, systems analysis, and design is required. Practical experience in ABAP debugging as part of problem solving or root cause analysis is required. Practical experience in documenting solutions and functional designs to support development of objects based on the stated business requirements and goals is required. Working knowledge of ITSM processes (especially, Incident and Change Management) and/or ITIL best practices is required. Previous experience in project management, systems analysis, and design is preferred. Working knowledge of SAP BASIS and NetWeaver is preferred. Working knowledge on SAP HANA or S/4 HANA is preferred. Familiar/trained in SAP Capacity and Performance concepts and/or best practices is preferred. Working knowledge of SAP Solution Manager and HP Quality Center or other Incident Management and Change Management systems is preferred. Collaboration and Influence - Interpersonal Savvy, Collaborates, Communicates Effectively, Persuades Results-Oriented - Accountability, Drives Results, Action-Oriented Team Leadership - Instills Trust Customer Focus Judgement and Decision Making - Decision Quality Disclaimer: The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time or as necessitated by business demands.
Monster

Taguig City, Metro Manila
Permanent
Full-time