sr. spe cialistMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
The Sr. Specialist is responsible to handle one or more of the following tasks:
Ensure process & data quality for documents & milestones
Maintain a pro-active approach on Customer Engagement at a Specialist or SME level, by offering suggestions / solutions to move up the value chain.
Additionally, the Sr, Specialist is part of the larger maersk GSC team and flexibility to help out in other departments, when specifically agreed upfront, is a pre-requisite. This implies that the employee may be asked to perform other tasks not specified in below role responsibilities.
Data quality & IOP's
Ensure integrity of data entered into systems
Ensure integrity of data entered into systems by the GSC (MODS, My Maersk Portal)
Follow-up with Customer Service teams for resolution of issues/queries + ensure timely response to customer
Deploy SOP Updation / review mechanism with the stakeholders periodically
Decide the FMEA for the process and deploy review mechanism
Deploy review mechanism on the Quality Dashboard along with Internal / External Customers
Exception handling
Handle all exceptions during and after job execution
Ensure proper information to all parties involved
Solve exception or assist in resolution
Full ownership of CM1 accuracy and transparency down to among others Job/SO, office, sales, product, vertical, trade lane and customer levels
Highlight and escalate to TL/EM the areas of concern or risk and propose mitigating actions
Super User responsibilities
Support SMEs for effective system testing for process/system changes
Assist Execution Manager in identifying process improvements
Lead change management initiatives for the team
Provide Training Inputs to the Process Training Team
Deploy counselling to the weaker set of agents / members and execute plans for improvement in their Quality scores
Review the process flow execution Input-Process-Output
Participate in Site level initiatives (like Kaizen, Audits, etc.)
Process governance & control
Ownership for implementing & governing RICC controls for the complete manager portfolio
Ensuring data availability & quality for department KPI, TIP & capacity reviews
Perform RCPS and identify action plans / controls measures to eliminate risk in the process
Analyze the process gaps to identify opportunities to do continuous improvements
Design an adequate reporting format and report to the management (frequency to be decided by the GSC management)
Develop a mechanism for follow up on findings, tracking of findings and assigning responsibilities for closure of findings
Accountable for reporting out the Trends and Status of the Process to the stakeholders
Macro/Automation governance
Business continuity planning & SPOC for the manager's span
Support CI Manager in driving execution of tactical improvement plans/ideas (TIPs) and realization of benefits
Implement improvements identified in other GSC sites/CSOs
Who we are looking for
Bachelor's Degree holder
6 years of experience forwarding, supply chain operations or shipping business (OPS)
SAP experience preferred
Ability to work under pressure and according to standard processes
Strong service mindset with sense of urgency
High attention to detail, critical thinker
Team player, skilled in coordinating and working with different types of colleagues
Last application date: 31 October 2021.
For further information, please contact: .
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time