sql Technical Support (on-site)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Our software is MS SQL server based, we use our own mapping DB creation software and various techniques to create extraction and staging layers, and our help desk software is Jira (Atlassian).
Delivering technical support and resolve request issues from the client's end users
Troubleshooting to identify the cause of a problem, provide workaround resolutions, root cause analysis and major incident management
Diagnose system and application issues and implement corrective actions
Take ownership of support cases ensuring we are providing our customer with the highest level of support
Qualifications
You have some work experience supporting software or IT products in a support, or a customer service environment
Some knowledge on SQL, or an interest in developing these skills
Experience supporting software or IT products in a support
Diagnose system and application issues and implement corrective actions
Take ownership of support cases ensuring we are providing our customer with the highest level of support
MS SQL Server
Help desk software is Jira (Atlassian).
Additional Information
Work Schedule (AU Timezone)
Monday to Friday (9AM - 6PM; Manila Time)
Location (on-site)
Hired staff will be reporting on-site
Our offices are located in Eastwood, Libis, Alabang, Muntinlupa, and Pampanga (candidate's site preference)
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time