specialist, talent OperationsHopper

Customer advocacy is at the heart of Hopper. As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during, and after booking travel with Hopper should earn our travelers' trust and loyalty.
Hopper's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We are looking for people who love helping others, are persistent, empathetic, kind and curious.
We have an amazing opportunity for a Specialist on our Talent Operations team. In this role, your key responsibilities will include executing on the talent operations lifecycle (talent acquisition sourcing, recruitment lifecycle to onboarding) for Customer Service Delivery groups which include high volume requisitions for remote roles across numerous global locations.
Minimum Qualifications
A minimum of two years of experience working as a Talent Operations Specialist or Talent Acquisition Specialist
Understanding of Recruitment Softwares are preferred
Strong knowledge of high volume recruitment techniques and innovative ideas of how to identify, approach and engage the best candidates
Broad understanding of contact centers and support operations
Excellent communication and people skills - listening, written, and spoken. You work easily with diverse teams and optimize communication when working with people at all levels with varying styles. You know how to share your opinions clearly, thoughtfully and with empathy
High attention to detail with people and process. You're able to ask the right questions and plan accordingly.
Strong analytical and creative problem-solving skills. You have a highly organized approach and are able to juggle multiple priorities.
Comfort with a high degree of autonomy and results-driven work environment
Preferred Qualifications
Degree in human resources or similar (or equivalent practical experience)
Has a detail-oriented approach and isn't afraid to dive deep
Isn't afraid of sometimes repeating tasks & administrative work
Fluent in French highly preferred (written and spoken)
In this role you will
Focus on hiring frontline customer service roles across all Hopper locations
Develop and maintain strong business partnerships with hiring managers; Understand their pain points, motivations, business context, and the roles required to build their teams.
Identify, engage, and select the best candidates using innovative automated and values/skills driven interviewing
Use creative sourcing techniques to build diverse candidate pipelines while facilitating smooth and consistent candidate experiences
Conduct hiring intake with hiring managers, along with chat, video and phone interviews
Conduct application screening and vetting calls together with recommending and managing short-list interviews, recap discussions, and offer processes.
Working Hours: Minimum 40hrs, available to work during nights and weekends as the business needs
MORE ABOUT HOPPER
Despite the pandemic's impact on the travel industry, Hopper has emerged stronger than ever. As the travel industry continues to rebound, Hopper has demonstrated significant outperformance with its category-leading mobile-only marketplace, delivering value to customers and supply partners with the company's proprietary suite of fintech .
Here are just a few stats that demonstrate the company's recent growth:
- Hopper's valuation is now over $5B, which is more than triple our valuation from early 2020.
- The company grew its revenue by more than 300% YoY in 2021. Hopper's monthly revenues are now 375% higher than its pre-pandemic high point and Hopper Cloud, Hopper's new B2B initiative, is already 15% of its revenues and growing.
- According to Apptopia, Hopper was the #1 most downloaded OTA in the US in 2021. The app has over 70 million downloads.
- Hopper's recovery is faster than the market and its share of the air travel market in North America is now 300% higher than prior to the pandemic, according to MIDT. We are now the 3rd largest air travel agency in North America.
- The company sells over $2B in travel and travel related financial services annually.
- Hopper's fintech offerings, such as Price Freeze and Rebooking Guarantee, now represent over 70% of its air revenue.
- Given the success of its travel fintech, Hopper recently launched a B2B initiative called Hopper Cloud, where any travel provider can unlock a totally unique revenue stream by seamlessly integrating and offering Hopper's travel content and fintech products. Hopper Cloud partners include Capital One, Kayak, Marriott, Amadeus, , and MakeMyTrip.
The industry opportunity for Hopper Cloud is enormous as projections estimate that if all travel distribution channels offered travel fintech, it could increase the total consumer spend for the sector by $200 billion annually.
And all this recent growth is just the beginning. There are still so many new opportunities we're excited to tackle in the next year!
Hopper

Philippines
Permanent
Full-time