specialist, s2p direct apac ( Mandarin) - business services, philippinesBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long-term performance. We believe that, if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve; after all, we started with just 28 people. Now, we are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture.
THE POSITION
The Specialist S2P 1st Level Support Mandarin Speaker is responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries) the user community of the Source -to -Pay (S2P) systems, being main contact for suppliers for all queries (e.g. chasing a payment) related to S2P globally and processing support requests in an efficient and structured way as well as following up on them with the next service levels (in GBSC) and the business partner, and for giving end -user trainings.
Tasks & responsibilities:
Processes incoming queries (either via call or e -Mail) from BI employees as well as suppliers globally and clarifies open questions about purchase requisitions, purchase orders, invoices and (outstanding) payments with suppliers and internal business partners globally. Assists internal and external users of the S2P systems.
Analyzes process- and system -errors and solves and/ or forwards those issues or any other query according to the activity split between 1st Level Support, Senior Specialist 52P Global Support Coordination & Administration, Procurement, Accounts Payable and Sourcing.
Performs end -user trainings for S2P Systems. Acts as first point of contact for the complete process globally.
Efficiently manages and prioritizes tasks to ensure service level agreements.
Requirements:
Processes incoming queries (either via call or e -Mail) from BI employees as well as suppliers globally and clarifies open questions about purchase requisitions, purchase orders, invoices and (outstanding) payments with suppliers and internal business partners globally. Assists internal and external users of the S2P systems.
Analyzes process- and system -errors and solves and/ or forwards those issues or any other query according to the activity split between 1st Level Support, Senior Specialist 52P Global Support Coordination & Administration, Procurement, Accounts Payable and Sourcing.
Performs end -user trainings for S2P Systems. Acts as first point of contact for the complete process globally.
Efficiently manages and prioritizes tasks to ensure service level agreements.
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth. We also offer a competitive salary, generous amount of vacation time, numerous benefits towards your wellness & financial health and work-life balance. To learn more about what benefits could be waiting for you, please visit our .
In our Regional Operating Unit South East Asia and South Korea (ROPU SEASK) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.
Want to learn more? Visit
READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
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Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time