specialist, s2p central services - Business services, philippinesBoehringer Ingelheim

Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the South East Asia and South Korea (SEASK) region. We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.
Moreover, we are recognized in the region as:
One of the top 10 pharma companies
A market leader in most of the therapeutic areas we play in for the Human Pharma business
The No. 1 company in the Animal Health business
Top Employer
We do take our employees' development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.
Are you looking to make a difference in your career? Please apply for the position below.
Description:
The Specialist S2P Central Services is responsible for analysing support requests from the regional user community and to coordinate the activities between and within the various support organizations (GBSC, IT, GBS Process Management & external service providers) to ensure the operation of the global systems and processes relevant for Source-to-Pay.
Furthermore for maintaining process customizing and organizational data for globally used Source-to-Pay (S2P) systems, consulting local administrators (admins) and key-users, as well as validating demands/change requests in regards of safeguarding the process and system template, aligning them with local administrators and respective Information Technology (IT) teams. These tasks are performed self-reliantly in daily business.
Duties & Responsibilities:
Is 1st point of contact for regional key-users.
Acts as central interface between key-users, the local and regional 1st Level Support units, other GBSC teams like PO Processing, GBS Process Management, the IT department and the Software-as-a-Service (SaaS) providers.
Analyzes, processes and closes support requests according to the activity split between 1st Level Support, S2P Support Coordinators, S2P Managers System & Projects, global S2P support team leads, the IT department and the Software-as-a-Service (SaaS) providers.
Prioritizes topics/requests, escalates critical/urgent ones and validates error corrections.
Informs regional key-users and 1st Level Support units about recent topics/errors and status of error correction/open tickets.
Handles user-/order requests from regional user community (daily business support).
Monitors actively critical system interfaces, functions and processes to ensure stability of Source-to-Pay systems and SaaS applications.
Ensures timely execution and takes actions in case of problems self-reliantly.
Performs user administration (Business Role Approver) for and grants user permissions for non-admin roles in the S2P systems.
Solving of authorization issues in daily business, execution of root cause analysis and initiation of business role assignments or assignment of authorization role changes to GBS Center Finance Germany/ S2P/ Support & Administration.
Ensures usage of tools and processes according to global guidelines.
Tests new system releases as well as error corrections and provides feedback to the validation manager, testing coordinator and/or to the SaaS provider.
Consults and coaches regional key-users and 1st Level Support teams.
Assesses and validates demands/change requests in regards of safeguarding the template.
Is experienced in end-to-end Source-to-Pay processes and systems like SAP SRM, SAP modules Material Management (MM) and Finance (FI) as well as related Software-as-a-Service applications (e.g. Ariba, Concur, Hubwoo, Invoicetrack).
They maintain process customizing and organizational data for globally used S2P systems, consulting local administrators (admins) and key-users, as well as validating demands/change requests in regards of safeguarding the process and system template, aligning them with local administrators and respective IT teams. They analyzes, processes, and closes support requests according to the activity split between S2P Direct Team (1st Level Support), S2P Support Coordinators, S2P Managers System & Projects, global S2P support team leads, the IT department and the Software-as-a-Service (SaaS) providers.
Requirements:
Industrial management / office communication assistant / IT graduate;
Knowledge in Ariba/WeBuy, Concur, Invoicetrack, SAP, Ticketing Tool is a plus;
Minimum of 3 years experience in sourcing, procurement or accounts payable related position, preferable in a supporting technical function;
International experience preferred and would be an advantage;
Intercultural experience;
Excellent communication skills;
Ability to grasp new topics quickly and to transport information/knowledge coherently to others;
English (fluent) in spoken and written;
High affinity to IT;
Open mindset
Reliable team player
Who we are:
At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-ingelheim.com and join us in our effort to make more health.
Note to Recruitment Agencies:
Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI's prior permission.
Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time