specialist, hr direct tcm - Business services, philippinesBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
THE POSITION
The Specialist, HR Direct is responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries) the target community (BI HR Professionals and BI employees) of HR services, being main contact for all queries related to HR Services in the region and processing support requests in an efficient and structured way as well as following up on them with the next service levels, and for giving end-user trainings.
Tasks & responsibilities:
Processes incoming queries (either via call or e-Mail) from BI HR professionals and BI employees of China, Taiwan & Hongkong and clarifies open questions related to HR services.
Analyzes process- and system-errors and solves and/ or forwards those issues or any other query according to the activity split between HR Direct and 2nd support teams.
Acts as first point of contact for target community for designated HR services within the region.
Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
Works according to all relevant SOPs, detailed work instructions, concepts, and way of working.
The Specialist HR Direct works closely together with Head of HR Direct and all sub-teams within HR Tower of the SSC and with the IT department to optimize the efficiency and effectiveness of the support process.
Requirements:
Fluent in Mandarin and Business level English communication skills
Broad knowledge of different HR Systems and Enabling Technologies within Shared Service Organization (e.g. Case management, TelephoneSystem, etc.), deep expertise in working in a shared service environment, know-how in data security, data privacy and internal controls.
Minimum of 2 years experience in different HR functions
Experience in HR IT platforms, in particular Success Factors and ticketing tools
Customer service orientation
International experience preferred and would be an advantage
Experience in contact center is an advantage
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
In our Regional Operating Unit South East Asia and South Korea (ROPU SEASK) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.
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READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
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Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time