About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Purpose
To perform the day-to-day service delivery of in-country Financial Markets Operations functions, including responsibility for service quality, managing risk, efficiency, people and projects within the In-country Operations.
Responsible for ensuring high quality of service and support to be provided to FM non-bank clients and business, serving as primary contact person between clients and SCB staff for advice, enquiries and complaints relating to FM products.
Ensure appropriate internal controls and procedures are in place and clearly documented. Monitor and regularly review the procedures and controls to ensure they reflect changes in process, products, policies and regulations.
Adherence to policies including escalation and compliance requirements.
Review & monitor workflow for efficiencies in time, costs and service levels.
Plan and implement service improvement initiatives based on metrics and complaints.
Support managing an effective service and process and implementing the global FMO model and control.
Support and coordinate in establishing or revising processes for introduction of new FM products.
To deliver a high standard of service in an efficient and accurate manner.
The Role Responsibilities
Strategy
Ensure compliance to DOI and ensure to update DOI timely / prior to implementation of change.
Work with the team to contribute in the improvement of customer service standards.
Business
Timely escalation of client complaints within TAT.
Ensures that all service levels and productivity standards of the Bank are met.
Processes
Pre-processing of Foreign Exchange, Money Market and Derivatives transactions between client's source documents and FMTP systems.
Timely dispatch and monitoring of manual deal confirmations
Monitor and request for client static updates to expand digitisation of trade confirmations dispatch.
Assist in the onboarding of client accounts to FMTP systems.
Liaise with relevant parties on confirmation of Trade and Settlement.
Perform the review of Proof of Underlying documents and close coordination with clients and internal stakeholders on the rectification of deficiencies, as per local regulations.
Preparation of Sales Reports and review of documents and other tasks of a Selling Agent required for the Primary issuance of debt securities.
To serve as back up across various Financial Markets products such as secondary market fixed income and money market transactions.
Assist in queries of other departments and customers relating to Financial Market Operations' transactions.
Participate in the implementation where UAT is required by the Project Team. Ensure that the system enhancement initiative is completely documented and signed off before putting into production.
Other tasks that may assigned from time to time.
People and Talent
Ensure processing of tasks identified in the cross-training and relief arrangement for FMO.
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
Risk Management
Promptly report OR issues and losses to FMO Head and BRM.
Ensure prompt implementation and resolution of identified issues.
To adhere to the agreed KCSA/CST plans and approach.
To maintain proper record keeping on all KCSA/CST related activities.
Ensure compliance to records management policy and observe systematic filing of records.
Contribute to the effectiveness of the department's BCP, actively participate in the BCP testing providing timely feedback on BCP matters, make themselves available during contingency situations. Should be fully conversant and knowledgeable of the most updated BCP and keeps a copy of the departments call tree readily accessible at his/her place of residence.
Governance
Ensure practices within the unit comply with all internal policies, regulatory requirements compliance procedure and processes and local statutes.
Ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored.
Ensure compliance with Bank's policy including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and escalate to management any policy breaches for appropriate decision/handling.
Key Stakeholders
Internal
Treasury Front Office - coordination on booking, settlements and issue resolution of FM transactions.
Finance - coordination on accounting, tax and regulatory reporting matters.
CIB - escalation and management of client relationship issues.
ITO Units - coordination on booking, settlements and issue resolution of transactions and system projects.
Operational Risk Unit - identification and resolution of operational risk issues.
Hub units - coordination of seamless end-to-end processing of FM transactions.
CMS - timely submission of payment instructions and coordination on monitoring of incoming funds from counterparties, Custodians and Paying Agents.
External
BSP - documentation and regulatory reporting matters.
SEC - regulatory reporting matters.
PDEx - settlement related matters.
Accredited vendors (Couriers) - timely submission of documents for despatch per SLA.
PDTC - timely submission of account opening, trade transfer documents and other client requests.
Deutsche Bank - timely submission of account opening, trade transfer documents and other client requests.
Our Ideal Candidate
Market Knowledge
Knowledgeable in the wider business, economic and market environment in which the firm operates.
Business Strategy and Model
With good understanding of the firm's business strategy and model appropriate to the role.
Risk Management and Control
Able to identify, assess, monitor, control and mitigate risks related to FM business.
Financial Analysis and Control
Has the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance, Oversight and Controls
Has the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Job Purpose
To perform the day-to-day service delivery of in-country Financial Markets Operations functions, including responsibility for service quality, managing risk, efficiency, people and projects within the In-country Operations.
Responsible for ensuring high quality of service and support to be provided to FM non-bank clients and business, serving as primary contact person between clients and SCB staff for advice, enquiries and complaints relating to FM products.
Ensure appropriate internal controls and procedures are in place and clearly documented. Monitor and regularly review the procedures and controls to ensure they reflect changes in process, products, policies and regulations.
Adherence to policies including escalation and compliance requirements.
Review & monitor workflow for efficiencies in time, costs and service levels.
Plan and implement service improvement initiatives based on metrics and complaints.
Support managing an effective service and process and implementing the global FMO model and control.
Support and coordinate in establishing or revising processes for introduction of new FM products.
To deliver a high standard of service in an efficient and accurate manner.
The Role Responsibilities
Strategy
Ensure compliance to DOI and ensure to update DOI timely / prior to implementation of change.
Work with the team to contribute in the improvement of customer service standards.
Business
Timely escalation of client complaints within TAT.
Ensures that all service levels and productivity standards of the Bank are met.
Processes
Pre-processing of Foreign Exchange, Money Market and Derivatives transactions between client's source documents and FMTP systems.
Timely dispatch and monitoring of manual deal confirmations
Monitor and request for client static updates to expand digitisation of trade confirmations dispatch.
Assist in the onboarding of client accounts to FMTP systems.
Liaise with relevant parties on confirmation of Trade and Settlement.
Perform the review of Proof of Underlying documents and close coordination with clients and internal stakeholders on the rectification of deficiencies, as per local regulations.
Preparation of Sales Reports and review of documents and other tasks of a Selling Agent required for the Primary issuance of debt securities.
To serve as back up across various Financial Markets products such as secondary market fixed income and money market transactions.
Assist in queries of other departments and customers relating to Financial Market Operations' transactions.
Participate in the implementation where UAT is required by the Project Team. Ensure that the system enhancement initiative is completely documented and signed off before putting into production.
Other tasks that may assigned from time to time.
People and Talent
Ensure processing of tasks identified in the cross-training and relief arrangement for FMO.
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
Risk Management
Promptly report OR issues and losses to FMO Head and BRM.
Ensure prompt implementation and resolution of identified issues.
To adhere to the agreed KCSA/CST plans and approach.
To maintain proper record keeping on all KCSA/CST related activities.
Ensure compliance to records management policy and observe systematic filing of records.
Contribute to the effectiveness of the department's BCP, actively participate in the BCP testing providing timely feedback on BCP matters, make themselves available during contingency situations. Should be fully conversant and knowledgeable of the most updated BCP and keeps a copy of the departments call tree readily accessible at his/her place of residence.
Governance
Ensure practices within the unit comply with all internal policies, regulatory requirements compliance procedure and processes and local statutes.
Ensure that appropriate local procedures and internal controls that interpret the Group Policy and Standards and the local law and regulations of Money Laundering Prevention are documented, implemented, maintained and monitored.
Ensure compliance with Bank's policy including but not limited to Group and Local Code of Conduct, Health and Safety, Diversity and Inclusion and escalate to management any policy breaches for appropriate decision/handling.
Key Stakeholders
Internal
Treasury Front Office - coordination on booking, settlements and issue resolution of FM transactions.
Finance - coordination on accounting, tax and regulatory reporting matters.
CIB - escalation and management of client relationship issues.
ITO Units - coordination on booking, settlements and issue resolution of transactions and system projects.
Operational Risk Unit - identification and resolution of operational risk issues.
Hub units - coordination of seamless end-to-end processing of FM transactions.
CMS - timely submission of payment instructions and coordination on monitoring of incoming funds from counterparties, Custodians and Paying Agents.
External
BSP - documentation and regulatory reporting matters.
SEC - regulatory reporting matters.
PDEx - settlement related matters.
Accredited vendors (Couriers) - timely submission of documents for despatch per SLA.
PDTC - timely submission of account opening, trade transfer documents and other client requests.
Deutsche Bank - timely submission of account opening, trade transfer documents and other client requests.
Our Ideal Candidate
Market Knowledge
Knowledgeable in the wider business, economic and market environment in which the firm operates.
Business Strategy and Model
With good understanding of the firm's business strategy and model appropriate to the role.
Risk Management and Control
Able to identify, assess, monitor, control and mitigate risks related to FM business.
Financial Analysis and Control
Has the ability to interpret the firm's financial information, identify key issues based on this information and put in place appropriate controls and measures.
Governance, Oversight and Controls
Has the ability to assess the effectiveness of the firm's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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