Specialist, Business Support Service - Business Services, PhilippinesBoehringer Ingelheim

Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the South East Asia and South Korea (SEASK) region. We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.
Moreover, we are recognized in the region as:
One of the top 10 pharma companies
A market leader in most of the therapeutic areas we play in for the Human Pharma business
The No. 1 company in the Animal Health business
Top Employer
We do take our employees' development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.
Are you looking to make a difference in your career? Please apply for the position below.
Description:
Responsible for efficiently and effectively supporting the user community of the application under LifeCycle Solutions. Manage services for particular application area in an efficient and structured way as well as following up on the next service level. Follow and maintain established processes and services on operational level in coordination with GBS Ingelheim colleagues.
Duties & Responsibilities:
Processes incoming queries (either via call/e-mail) from key/end-user community. Ensure a timely support for any business process related questions, errors, and/or suggestions for improvement or any single service requests.
Analyzes process- and system-errors and solves and/or forward those issues to business expert or IT colleagues for resolutions.
Participate and conduct regular alignment meetings with all involved stakeholders (e.g. LifeCycle Solutions team, business process expert, and key/end users).
Act as point of contact for user administration and demand request task for business process or related application.
Efficiently manages and prioritizes tasks to ensure Service Level Agreements.
Requirements:
Min. 2-3 years experience in Issue Resolution
Preferably with Supply Chain/Quality Management background
Customer Service Oriented
Good communication skills (verbal and written)
Experienced in Microsoft Office
Knowledgeable in GxP would be an advantage
Knowledgeable in SAP and Service Now
Ability to work in a team
Can work with minimum supervision
Able to work on a shifting schedule
Who we are:
At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-ingelheim.com and join us in our effort to make more health.
Note to Recruitment Agencies:
Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI's prior permission.
Boehringer Ingelheim