spanish/bahasa Customer Service associateEastvantage Business Solutions Inc.

Job Description
About the role:
Handle users and customers suggestions, enquiries, requests and potentially complaints received via various channels including but not limited to emails, live chat, and social media with the utmost care and in the most efficient manner.
Take ownership and a proactive approach to resolve cases and complaints.
Provide users and customers feedback, working closely with the Product, Engineering and
Operation teams to ensure continuous improvement in product development and user journey.
Guide users and customers in using the WhaleFin Website and Application, making them comfortable in accessing its features including the Help Centre and FAQs.
Provide L2 support to our partner(s) in a timely and most helpful manner.
Strive to meet both the individual and team's KPI targets.
Collaborate with the Global and In-house service team on special projects or initiatives.
Proactively working with respective stakeholders to maintain and update the Help Centre and FAQs.
Support the team with ad-hoc tasks: training and coaching new hires, reporting etc.
Position requirements:
Fluent in English and Spanish/Bahasa added other language(s) is a plus
Minimum 1 - 3 years experience in customer service, preferably in Fintech, Finance, or E-commerce industry.
Ability to work on weekends and on shifts.
Hands-on experience in using a variety of communication channels such as phone, email, live chat, Facebook, etc. working knowledge of Zendesk, Intercom or Slack is a plus
Possess great customer service and can-do attitude be the users/customers advocate to resolve their cases.
Self-motivated, attention to detail, independent, and fast learner embrace changes with a positive attitude.
Possess good teamwork and interpersonal skills Great with problem-solving and analytical skills.
Proficiency in MS Office.
Understanding of Cryptocurrency and its mechanics is a plus.