solution delivery Engineer INICE inContact
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 17/11/2023
Deadline: 08/09/2021
Description
Solution Delivery Engineer I
Location: Taguig City, Philippines
The Solution Delivery Engineer, Level 1 role is responsible for the successful deployment, testing, and elevation to the production of the NICE inContact Portfolio of solutions and service offerings. This includes, but is not limited to1, the installation of hardware/software/customizations; to support new versions/features; and/or support system expansion, upgrade, or migration. Solution Delivery Engineer, Level 1 is also responsible for working in partnership with the Architecture, Project Management, and Product Management Organizations to conduct Proof of Concept (PoC) staging of NICE inContact Portfolio solutions.
As a Solution Delivery Engineer I, a Typical Day Might Include the Following:
Collaborate with various NICE inContact departments (Support, Product Management, R&D) and Customers from around the globe to deliver and support, highly available, complex, and fully distributed solutions: focusing on quality, stability, and reliability.
Maintain high customer satisfaction throughout the entire delivery life cycle.
Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
Design and develop automation of Delivery processes
Strong Task Management skills
Participate in knowledge transfer activities as required.
To Land This Gig You'll Need:
Bachelor's degree in Computer Science / Software Engineering (or similar) or equivalent work experience required.
5+ years of experience working within application or software support and/or installation.
5+ years of experience working within public or private cloud environments.
5+ years of experience working in a Windows-based environment including both production and personal systems.
5+ years of experience working with NICE Quality Management, Performance Management, or Workforce Management products.
5+ years communicating in English in a technical field.
Experience in Web Applications support, especially MS Failover Clusters
Experience in Database Troubleshooting and Tuning (MS SQL)
Strong troubleshooting and problem-solving skills
Experience working with call centers and call center infrastructure
Experience with one or more of the following: PowerShell, JavaScript, Python.
Experience with Linux, especially CentOS or RHEL
Working knowledge of SIP-based communication
Experience Preferred:
Amazon Web Services
F5 Load Balancers
AudioCodes Session Border Controllers
Ribbon Session Border Controller
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by the immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's No. 1 cloud customer experience platform, NICE inContact CXoneTM, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation, and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
NICE inContact
Solution Delivery Engineer I
Location: Taguig City, Philippines
The Solution Delivery Engineer, Level 1 role is responsible for the successful deployment, testing, and elevation to the production of the NICE inContact Portfolio of solutions and service offerings. This includes, but is not limited to1, the installation of hardware/software/customizations; to support new versions/features; and/or support system expansion, upgrade, or migration. Solution Delivery Engineer, Level 1 is also responsible for working in partnership with the Architecture, Project Management, and Product Management Organizations to conduct Proof of Concept (PoC) staging of NICE inContact Portfolio solutions.
As a Solution Delivery Engineer I, a Typical Day Might Include the Following:
Collaborate with various NICE inContact departments (Support, Product Management, R&D) and Customers from around the globe to deliver and support, highly available, complex, and fully distributed solutions: focusing on quality, stability, and reliability.
Maintain high customer satisfaction throughout the entire delivery life cycle.
Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
Design and develop automation of Delivery processes
Strong Task Management skills
Participate in knowledge transfer activities as required.
To Land This Gig You'll Need:
Bachelor's degree in Computer Science / Software Engineering (or similar) or equivalent work experience required.
5+ years of experience working within application or software support and/or installation.
5+ years of experience working within public or private cloud environments.
5+ years of experience working in a Windows-based environment including both production and personal systems.
5+ years of experience working with NICE Quality Management, Performance Management, or Workforce Management products.
5+ years communicating in English in a technical field.
Experience in Web Applications support, especially MS Failover Clusters
Experience in Database Troubleshooting and Tuning (MS SQL)
Strong troubleshooting and problem-solving skills
Experience working with call centers and call center infrastructure
Experience with one or more of the following: PowerShell, JavaScript, Python.
Experience with Linux, especially CentOS or RHEL
Working knowledge of SIP-based communication
Experience Preferred:
Amazon Web Services
F5 Load Balancers
AudioCodes Session Border Controllers
Ribbon Session Border Controller
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by the immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's No. 1 cloud customer experience platform, NICE inContact CXoneTM, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation, and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
NICE inContact
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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NICE inContact
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NICE inContact jobs
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NICE inContact jobs
Bonifacio Global City, Metro Manila