Software Support SpecialistCAVISTA

Company Description
Cavista's mission is to empower our clients with the world's best technology solutions. Through our family of easy-to-use, innovative software solutions, we empower healthcare organizations to grow their business while making lives better. Our global teams are solving problems and working together focused on a culture of innovation, excellence and respect.
At Cavista we are known for our innovative technology. We hire people with an entrepreneurial spirit ready to make a positive impact using new technology to solve challenges in healthcare. We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure.
This is a full-time, salaried role.
Job Description
We are searching for...
A Software Support Specialist to provide support for healthcare our software solutions. The ideal representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients' lives across the country. We are willing to train those that have a passion for learning the healthcare industry.
What you will do...
Provide consultative support and solutions for all clients supported by Cavista; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations to support our global partner.
Partner effectively to provide quality support, while always upholding company values.
Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution.
Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services.
Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues - all done with speed and professionalism.
Qualifications
What you bring...
Hospice, Home Health, or Homecare Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)
Bachelor's degree required
Call Center experience is a plus but not required
Customer orientation and ability to adapt/respond to different personalities
Desire to anticipate customer needs paired with the drive to provide a consultative solution
Excellent communication skills; presentation, written, and verbal.
Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting
Equipped with basic computer skills (emails, chats, private messages, Microsoft Office)
Flexible to shifting schedule. Good Telephone Skills.
Additional Information
We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Cavista!
SmartRecruiters

Davao del Sur
Permanent
Full-time