software support EngineerOpen Access Marketing Philippines Inc

Description
Candidates will be focused on providing great service to optimize the way that clients use their
software solutions. Ideal candidates should have excellent English communication skills and willing to
be shaped as a proactive problem solver who provides that highest level of client solutions through a
strong-based skills set gained with an extensive working accounting/technical knowledge and
customer service.
Job Duties and Responsibilities:  Provide high level and in-depth technical support by resolving inquiries by phone, email and web, in a manner and timeframe consistent with department and team service
levels and goals.
 Work collaboratively with clients, team members, implementation consultants, and
resources across the company to achieve desired results.
 Continue internal education, training and certifications to stay ahead of an evolving
financial industry landscape, learn new product releases, and increase your value to
the company and the client base.
 Own and address client needs and product issues from inception to resolution.
 Interpret and validate technical issues, test solutions, follow-up and escalate when
necessary.
 Maintain and create detailed documentation through logging of support cases, e-mail
and knowledge base articles for client and internal use.
Skills/Qualifications
 Strong customer focus and ability to manage and exceed clients' expectations for
support.
 Excellent interpersonal skills and ability to work well within a team environment.
 Superior troubleshooting and analysis/resolution skills.
 Proven aptitude to learn complex technical and theoretical information quickly
 Ability to prioritize and manage multiple complex issues and adapt to different
challenges and changing priorities.
 Excellent written and verbal communication skills in English, with strong attention to
detail.
 Ability to understand and convey client business requirements to senior level
resources for escalation.
 Working knowledge of MS Windows, MS Office, system architecture and
environments
BENEFITS:
- Earn up to 40,000 + incentives
- W/ HMO up to 2 dependents
- Minimum of 20 leave credits/year
- Company benefits, above standard holiday pay, and OT rate
Send your CV to *******@openaccessbpo.com.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English ,Tagalog
Availability for travel: Yes
Availability for change of residence: Yes

₱ 35,000.00 monthly ·  Makati, National Capital Region ·  Today, 02:16 PM
Work type
Full Time