software solution spe cialistRELX

Accountabilities:
Work includes assisting customer telephonically and non-telephonically with accounting and/or technical operational service and support issues.
Diagnose and resolve problems utilizing department tools and software, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products.
Individuals are expected to perform as positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
Ensure excellent service and quality performance are meet/exceed customer expectations.
Perform other tasks/projects assigned by the immediate superior.
Guarantees that customers will derive the best value from our products and services.
Qualifications:
Must possess at least a Bachelor's/College Degree, any field.
Must possess excellent verbal and written communication skills
Must have good analytical skills
Two to three years of experience supporting Accounting software i.e. Intuit-Quickbooks
SQL knowledge and experience, is a plus
Excellent computer skills and ability to quickly familiarize yourself with the products, techniques, and processes, and to apply the knowledge acquired.
Must be willing to work in rotational-morning shift.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time