Service network manageriCrescere

Description:Qualifications:
Experience: At least 5 years of field management, preferably in a similar industry.
Skills:
Proven track record of managing service networks.
Methodical with strong communication skills to create mid-level to high level reports.
Strong foundational leadership skills to mentor and motivate big groups.
Resilient and agile in dealing with changing business landscape
Job Responsibilities:
Achieving fastest resolution for customers and eliminate long-term pending. Managing Direct Service Centers, developing to be Haier's branded and model service center.
Accrediting, maintaining, and expanding authorized service centers to ensure 100% target coverage for the Philippines.
Managing the output, productivity, performance, motivation for all staff and personnel deployed under Service Network team. This includes identifying skill gaps, initiating training needed, and executing coaching / mentoring plans.
Collaborating with cross-functional teams to drive service network improvements and initiatives.
Building and maintaining relationships with ASCs, dealers and other related service partners.
Analyzing and reporting on service network performance, identifying opportunities for improvements and making recommendation to senior management.
Stay updated on industry trends and best practices to continuously improve our service network capabilities.
iCrescere

Bagumbayan, Sultan Kudarat Quezon City, Metro Manila
Permanent
Full-time