SERVICE manager (makati) php 60,000 to php 80,000 [must: experience in home appliance industry]Careerjump

Duties and Responsibilities:
Continuously look for methods to improve business performance and enhance the customer experience.
Provide direction and mentor other Technical Helper, as applicable.
Ability to receive truck stock in Warehouse and/or pick up materials from business partners.
Maintain stock inventory of parts used in on-site installation, maintenance, and repair of appliances within the prescribed company guidelines and standards.
Refer to schematic drawings, product manuals, and troubleshooting guides to diagnose problems.
Record maintenance and repair work performed on appliances.
Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
Talk to customers or refer to work orders to establish the nature of appliance malfunctions.
Attains Monthly/Quarterly/Annual Performance goals.
Motivates coworkers on obtaining service leads. * Perform other duties as assigned.
Qualifications:
5 plus years of Appliance Service or other Service Industry experience, with excellent written and verbal communication capability
Familiarity with mobile tools and applications. Ability to operate a computer and use various software programs.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Must be able to work independently and exercise good judgment with no direct supervision.
Desired Competencies:
Attention to detail.
Proven analytical skills. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Must be able to juggle multiple competing tasks and demands.
Customer Service driven.
Actively participate in the team environment that will foster forward thinking, innovation and creativity in order to meet the needs of the company now and in the future.
Build positive relationships with customers and team members.
Initiative to resolve problems and seek answers independently and enthusiastically persist until goals are achieved.
Careerjump

Makati City, Metro Manila
₱60,000-80,000 per month
Permanent
Full-time