service desk with Technical backgroundYondu

Single Point of Contact of users both internal and external.
Receiving, logging, and managing calls via telephone and email.
Provides first-level support to queries and issues using the knowledge base in accordance with incident management and request fulfillment process.
Logs all tickets/service requests thru Ticketing System and ensure that all are escalated to appropriate departments.
Ensures that service incidents are acknowledged, escalated, and resolved according to Service Level Agreement (SLA).
Takes ownership of user problems and follows up the status of problems on behalf of the user and communicates progress in a timely manner.
Prepares reports and assure that information is readily available.
Other job-related activities that may be assigned from time to time.
Education - Associates Degree in Computer Science or Bachelor's Degree in IT, Computer Science or equivalent
Related Work Experience - At least 1-year experience in a technical helpdesk role
Basic system and network configuration
Familiarity with the ticketing system.
Knowledgeable in basic SQL and Unix commands.
Sound problem resolution, judgment, and decision-making.
Above average communication skills and telephone manner
Excellent customer service
Strong interpersonal and organizational skills
Able to work independently and in a team environment
Must be adept to work in a fast-paced environment with tight SLAs
Entry Level / Junior, Apprentice IT and Software Information Technology / IT 20 openings Bachelor's degree graduateYondu is a Philippine-based IT solutions company owned by Globe Telecom. We empower businesses across various industries through a wide array of innovative technology solutions to help them scale in the new digital economy. Our mission is to create happier technological experiences by turning great ideas into excellent and valuable business solutions.If you're looking to advance your career in the IT industry, Yondu is the best place to be. You will be a part of a young, dynamic culture that always pursues innovation and growth. As a Yondude, you'll gain fresh perspectives from a team of knowledgeable and competitive individuals and learn how to develop cutting-edge business solutions that go above and beyond. You'll also enjoy collaborating with brilliant and fun people who are ready to take on the world.Established in 2001, our company has grown exponentially, and we're always on the lookout for highly skilled and competitive individuals to innovate and evolve with. If this sounds exciting for you, #BeAYondude, and leverage your expertise to help us achieve our ultimate goal of going above and beyond!Join us and grow your career in the IT industry!
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time