service desk AnalystEastvantage

🌟 We're Hiring: Service Desk Analyst! 🌟We are seeking a dedicated and detail-oriented Service Desk Analyst to provide exceptional technical support and ensure seamless IT operations. The ideal candidate will possess strong problem-solving skills and have a passion for delivering outstanding customer service.📍 Location: Taguig, Philippines
⏰ Work Mode: Hybrid (3x a week onsite, 2x WFH)
💼 Role: Service Desk AnalystWhat You'll Do:
🎯 Respond to and resolve technical issues reported by users in a timely manner.
📞 Provide first-level support via phone, email, or chat, ensuring high levels of customer satisfaction.
📝 Document incidents and solutions in the ticketing system for future reference.
🔄 Collaborate with other IT teams to escalate complex issues as needed.
📊 Monitor system performance and identify areas for improvement.
🔍 Conduct regular follow-ups with users to ensure their issues are resolved effectively.What We're Looking For:
✅ Minimum of 2 years experience in a service desk or helpdesk role.
✅ Strong technical knowledge of hardware, software, and network troubleshooting.
✅ Excellent communication and interpersonal skills.
✅ Ability to work independently as well as part of a team.
✅ Familiarity with ticketing systems and remote support tools is a plus.Ready to make an impact? 🚀 Apply now and let's grow together!
Eastvantage

Taguig City, Metro Manila
Permanent
Full-time