Apply for our open entry-level roles in Cebu for Service Desk Voice Support! You will qualify for a PhP30,000* joining bonus if you get hired and onboard in November 2020.
*Terms and Conditions Apply
Company Description
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Responsibilities:
Provide first level of support for customer and system incidents and requests using basic technical and service knowledge
Assume initial ownership for the coordination, investigation and documentation of customer and system incidents
Perform initial level of diagnosis of problems and incidents and resolving them when appropriate
Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensure proper documentation for all problems, incidents and requests
Follow up on incidents to ensure customer satisfaction
Monitor issues until they are closed
Demonstrate a good understanding of the customer’s business needs and applying them to the management of system events & incidents
Execute test plans or scripts
Develop and maintain an understanding of customer Service Level Agreements
Qualifications:
Graduate of any field
Open to Vocational/Associate degree or undergraduates with at least 2 years Customer Service experience
Good communications skills (oral and written)
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
*Terms and conditions apply!
*Terms and Conditions Apply
Company Description
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
Responsibilities:
Provide first level of support for customer and system incidents and requests using basic technical and service knowledge
Assume initial ownership for the coordination, investigation and documentation of customer and system incidents
Perform initial level of diagnosis of problems and incidents and resolving them when appropriate
Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services
Ensure proper documentation for all problems, incidents and requests
Follow up on incidents to ensure customer satisfaction
Monitor issues until they are closed
Demonstrate a good understanding of the customer’s business needs and applying them to the management of system events & incidents
Execute test plans or scripts
Develop and maintain an understanding of customer Service Level Agreements
Qualifications:
Graduate of any field
Open to Vocational/Associate degree or undergraduates with at least 2 years Customer Service experience
Good communications skills (oral and written)
Ability to work as a team member
Ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
What we offer:
Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
Expanded maternity leave up to 120 days*
Expanded paternity leave up to 30 days*
Employee Stock Purchase Plan
Loyalty and Christmas Gift
Inclusion and Diversity Benefits
Night Differential
Allowances
Car and Housing Plan
Company-sponsored trainings, upskilling, and certification
Flexible Working Arrangements
Healthy and Encouraging Work Environment
*Terms and conditions apply!
Other Info
1 Year or less Experience
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Accenture Thailand
About the company
Position service desk voice Support - cebu recruited by the company Accenture Thailand at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Service Desk Voice Support - Cebu or Accenture Thailand company in the links above