service delivery Consultant | hybridEastvantage

Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance and to all aspects of service delivery.
Service Delivery Consultants support our clients by providing solutions and deploying services. They work closely with local and global teams. They instruct, coach and mentor less experienced consultants.
In this key role you will work in [EMEA/NA] shift to provide technical support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities.
What you will be responsible for:
You will be the key contact for our clients regarding production support and help manage the relationship.
Provide L1- L3 support for for resolving problems and issues which occur in applications and the system operations, providing and convincing timely solutions to our clients.
Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
You will be based in [Manila] and will be required to work on [EMEA/NA] shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion
What we value:
A Bachelor's degree in finance or economics
Minimum 5 years' experience within asset management, insurance, superannuation funds, funds management, or custodian
Experience in front-to-back office system operations. Or any financial system operations
Broad knowledge and solid experience in financial issues - theoretical as well as practical
You are good at working on & prioritizing multiple tasks at the same time.
Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
Excellent client communication and presentation skills
Summary of role requirements:
Looking for candidates available to work on weekdays
More than 4 years of relevant work experience required for this role
Working rights required for this role