service delivery AssistantMy Virtual Mate

My Virtual Mate is a registered Australian company that helps businesses with business process outsourcing. Our mission is to make a positive change in our partners' business, which ultimately helps them gain more profits, and grow their business with truly talented staff.
Our client is an AU company that provides holistic health services that focuses on different aspects like NDIS / DVA, aged care, GP and medical services, rehabilitation and exercise, child and youth.
Job Role
Answering overnight calls regarding rostering and advice for staff
Actioning all urgent rostering requirements
Consult client documents, policies and procedures to provide appropriate advice for staff
Creating daily report for SDMs on overnight events and work completed
Tracking, actioning, and reporting on expired client documents
Managing emails as required
Developing reports for various internal and external stakeholders
Reviewing client documents as required to write recommendations
Ensuring all documents in use are correctly branded
Data transfer
Informing HR of recurring difficulties regarding rostering to inform hiring needs
Reading shift notes to ensure incidents are properly reported
Monitoring professional development training due/overdue
Monitoring funding balances and informing stakeholders
Conducting research
Meeting management
o Booking meetings
o Agenda development
o Creation of documents, such as handouts or presentations
Other tasks as directed
Requirements
Experience with word-processing software and spreadsheets (e.g. MS Office)
Knowledge of online calendars and scheduling (e.g. Outlook)
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Solid research skills
A minimum of 2 years experience in rostering
Experience with human resources a plus
Amenable to work at night and have weekend schedules
Work From Home Requirements
At least 10mbps internet connection
Back up internet connection, postpaid or prepaid
Laptop or Desktop with updated operating systems (at least core i5 or higher)
Backup laptop or desktop (at least core i5 or higher)
Headset with mic
Willingness to use Time Doctor for monitoring
No background noise during work hours
Must not be currently employed full time
My Virtual Mate

Philippines
Permanent
Full-time