senior Technical Support analyst - cebu city, cebuUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
As a Site Lead, a quality of being an effective leader is a must. Leadership is a crucial attribute that should be able to instill trust, provide direction, communicate properly, and delegate responsibility amongst the team members being managed.
Position in this function is responsible for Project Leadership, Management and Communications
Negotiation skills for Project Managers
Communicating Up: Winning Strategies for Successful Executive Conversations
Critical Thinking and Problem Solving
Position in this function is responsible for the daily and long-term strategic management of technology-related hardware within the organization throughout its asset life cycle. This includes planning, procurement, deployment, record tracking, monitoring, maintenance, recovery, and disposal of hardware assets to ensure compliance with company and with vendor contracts.
Position in this function is responsible for administrative duties within the technology procurement and inventory management function and will be reporting to IT Infrastructure Management.
Primary Responsibilities:
Conduct daily LAM Tool audit and ensure team members updates asset inventory with correct status
Supervise and manage team members for hardware asset at end-to-end throughout its asset lifecycle process
Acts as the escalation point of contact for Incident tickets for IT related issues and help aligning multiple groups around a single objective
Monitor for tickets assigned to the queue and process first-in first-out based on priority
Conduct Weekly or Monthly and Quarterly Stock Reconciliation Audit
Conduct Half Yearly IT Asset Registry vs Finance Asset Registry Reconciliation
Propose and take the lead to implement any project initiative or automation that may have cost savings or cost avoidance or for process improvement
Facilitate the business' needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed / handled / ordered in advance of their expiration
Create, analyze and maintain monthly reports as required by the department
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Knowledge of Information Technology Asset management (Asset Lifecycle Stages - End to End process flow) hardware
Knowledge of Vendor management
Knowledge of Inventory management
Knowledge of Financial and Accounting Management
Knowledge of Supply Chain and Logistics management
Knowledge of Service Now
Knowledge of SharePoint
Knowledge of Asset Management tool or any ticketing tool
Knowledge of Report Analytics
Knowledge of MS Power BI
Knowledge of Macros creation
Attributes, Behaviors, and Characteristics:
Service oriented
Have strong people skills
Have a sense of fairness in dealing with people and issues
Have a problem solving skills
Adaptability or dealing with changes
Positive attitude and enthusiasm
Relationship building
Exhibit consistency in behavior
Good listeners and good perceptive/intuitive abilities
Competent professional
Allow others to get credit for positive outcomes and they want their Project to succeed
Do not micromanage
Willing to admit to their own shortcomings and mistakes and do not feel a persistent need to be right
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.
UnitedHealth Group

Cebu City, Cebu
Permanent
Full-time