senior Support analyst (data loss prevention)Manulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Locati Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description Location: Quezon City Shift: Mid shift Individual Contributor General Accountability: ETS Security Operations provides operationalized risk and security services to the Manulife enterprise. The Senior Support Analyst: will report to the Lead DLP Analyst in Manila, and will be responsible for the development and expansion of services as they relate to systems and data management of O365 DLP, Symantec DLP for EndPoint, Netskope CASB, Varonis, and other tools will partner with North America DLP Administrators and team members to back-up, manage and develop services globally, with specific focus on Asia will be instrumental in maintaining and developing the DLP Service and Service Roadmap in Asia Responsibilities: The Senior Support Analyst duties will include: Work with all systems within DLP Department -Netskope, email DLP, Varonis, Symantec DLP for Endpoint Ensuring ongoing viability of DLP systems and service (working with NA counterparts) General system management duties (working with NA counterparts) Manage integration of processes and data between systems (working with NA counterparts) Providing general technical and reporting assistance / support Providing end-user support for questions and issues (focus on Asia) pertaining to the various DLP systems Developing and expanding the DLP service (mostly in Asia) Managing end-user outreach and education (mostly in Asia) regarding the various DLP tools Maintaining service roadmap (working with NA counterparts) Preferred Knowledge/Skills/Competencies/Education: Degree in Computer Science, Engineering, or similar technical discipline Minimum of 5 years of experience in Information Technology and / or Information Security Experience using Varonis and Netskope Demonstrated interpersonal and communication skills Strong influence, negotiation and change management skills Required Knowledge/Skills/Competencies/Education: Experience with database technologies - strong excel, VBA, SQL systems management, queue management, and reporting background Understands data pipelines, application framework, and infrastructure for data generation Familiarity with Information Security principles Experience working with / managing file systems (NAS) Experience with QA/testing (usability testing, performance testing, automated testing, test scripts, test cases and test plans) Experience with system performance management and impact upon system configuration Familiarity with agile and DevOps principles, continuous integration, and other approaches to accelerate the delivery of new features Self-starter; Finds own way in tutorials and documentation Highly detail-oriented individual with good organization skills, including ability to work independently or as part of multiple teams. Strong analytical and innovative problem-solving skills with the proven ability to exercise flexibility and judgment in assessing business issues and risks in a dynamic environment. If you are ready to unleash your potential, it's time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time