senior specialist, Office 365Bell

At Quantrics, we consider our people our most important asset. Our focus is not only on creating a great customer experience - its about building and promoting a culture of constant team member growth, creating a sense of family, and working together to improve our lives and the lives of those in our local communities
We do not just offer a stellar working environment; we also offer amazing benefits and very competitive compensation packages. We also make employee advancement and overall wellbeing a priority because we value our employees above all else.
Senior Office 365 Specialist
Do you have the initiative to implement different measures to meet operational business requirements?
Do you consider yourself as an expert within the O365 space?
Do you have the talent to identify opportunities and risks within the team and the system?
Imagine having the opportunity to join an organization that is committed to your professional growth and development. At Quantrics, you will be a part of our amazing team where you will have an opportunity to work with other like minded and passionate individuals in an environment where it is fun, fast paced, exciting and ever changing.
You will have an opportunity to:
-Be assigned to maintain, administer and support Office 365 Cloud infrastructure. You will also be responsible in implementing different measures to meet operational business requirements. Part of it is providing guidance to the Office 365 admin, and support its users by overseeing, assisting, and spearheading the operations of Office 365 team, who provides daily operational support to all applications and services under office 365 cloud. You are expected to formulate solutions for all related issues. You are also expected to ensure that the Office 365 Admins adhere to Incident and Change Management procedures and meet operational SLA.
-Be proactive in identifying opportunities and risks within the team and the system. You will need to be quick on your feet for this role, as issues can happen at any given moment. You will also need to be personable because you will be mingling with a diverse cast of people here at Quantrics. Most of all, you will also need to have the ability to efficiently pinpoint issues on all applications within the O365 umbrella, and the ingenuity to come up with effective solutions.
-Maintain, administer and support Office 365 Cloud infrastructure, including Office 365 tenant and intranet implementation, and customization of SharePoint site.
-Troubleshoot, diagnose, isolate, and resolve complex Office 365 product technical issues experienced by customers.
-Provide consultation and hands-on implementation support to Office 365 migrations including design, architecture, configuration, migration best practices, and strategies to support Office 365 operational KPIs.
-Implementation of Office 365 and support of the Office 365 tenant; working with team members to develop the solution path for migration from on-premises solution, to Office 365 operating in cloud. Including migrating different business units to a single Office 365 environment.
-Engineering Active Directory Federation Services (ADFS) and implementing it.
-Engineering Single sign on (SSO).
-Working with Exchange 2010, 2013, 2016 and Exchange Hybrid servers, as well as Azure AD Connect
-Implement different measures to meet operational business requirements.
-Provide guidance to office 365 admins by overseeing, assisting, and spearheading the operations of Office 365 team.
-Adhere to Incident and Change Management procedures to meet application SLAs and high system reliability
-Troubleshoot, diagnose, isolate, and resolve complex Office 365 product technical issues experienced by customers.
-Develop and maintain documentation of Office 365 governance, processes, procedures, knowledgebase articles and implemented customer solutions.
-Coordinate resources across multiple teams to solution, implement, and support Office 365 products.
-Stay up-to-date on Office 365 changes in service and product offerings and assist in maintaining agency cloud services roadmap.
-Ensure Change Approval are informed of all upcoming changes to Office 365 products and services.
-Support Project Managers in gathering and analyzing requirements, solution design, and execute the migration.
-Develop, create, and publish PowerApps, Flow, and Power BI reports.
You will be a great fit on our team if...
-Flexibility to work autonomously in a start-up environment, where constant change abounds
-Demonstrated ability critical thinking and analytical skills to independently troubleshoot O365 issues and create solutions to meet business requirements and goals.
-Demonstrated ability to communicate effectively with management, peers, and customers across multiple disciplines and geographies to clearly articulate issues, impacts, and advice on preferred solutions
-Proven ability to meet priorities and deliver quality results while handling multiple work items
-Bachelor's Degree in Computer Information Systems, Computer Science, or equivalent work experience.
-Experienced in using Microsoft Exchange 2010, 2013, 2016 and Exchange Hybrid servers, as well as Microsoft Office 365 Professional Suite (including SharePoint and Exchange).
-Office 365 integration - Power BI, Forms and Power apps.
-SharePoint online development and branding.
-Knowledgeable in setting up and implementation of directories for MS platforms such as Azure AD, and ADFS.
-Azure Cloud Implementation and administration
-Office 365 and Azure Security Management
-Power Apps Development
-Office 365 Administration experience in a corporate environment is a huge plus
-Microsoft Certification on Office 365 Administration 70-346 & 70-347 is a plus
-Fluent in the English language (both written and verbal)
-Ability to work in a 24/7 rotating shift environment. Night shifts may be required
Preferred skills and competencies:
-Ability to operate independently, with the decision-making skills needed to tackle potentially high-stress situations
-Detail- and process-oriented
-"How-to" training of end-users on the use of applications under the O365 umbrella.
-Significant knowledge of Office 365 platform, services, and associated configurations, and familiar with Office 365 governance and have working knowledge of ITIL service delivery model.
-Extensive knowledge and experience on Microsoft Office 365's Cloud suite including Office, Skype for Business, SharePoint and OneDrive
-Proactive and action-oriented with proven ability to work with minimal supervision and direction
L
eadership Skills
-Good communication skills
-Delegation
-Creativity, Analytical, critical thinking, good visionary and problem-solving skills
-Open to feedback
-Responsible
-Flexible
If this role sounds interesting to you, please click apply. We'd love to hear from you!
Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Position Level:
Q17
Application Deadline: 02/12/2021
Quantrics is committed to fostering an inclusive, equitable, and accessible environment where all employees and customer feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.
Tiptopjob

Taytay, Rizal
Permanent
Full-time