senior Software Engineer i - taguig city, ncrUnitedHealth Group

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
Software engineering is the application of engineering to the design, development, implementation, testing and maintenance of software in a systematic method. The roles in this function will cover all primary development activity across all technology functions that ensure we deliver code with high quality for our applications, products and services and to understand customer needs and to develop product roadmaps.
These roles include, but are not limited to analysis, design, coding, engineering, testing, debugging, standards, methods, tools analysis, documentation, research and development, maintenance, new development, operations and delivery. With every role in the company, each position has a requirement for building quality into every output. This also includes evaluating new tools, new techniques, strategies; Automation of common tasks; build of common utilities to drive organizational efficiency with a passion around technology and solutions and influence of thought and leadership on future capabilities and opportunities to apply technology in new and innovative ways.
Primary Responsibilities:
Taking lead on PLM Activities, System Upgrades, Expansion Builds, Migrations, working with Vendors and Customers and drive performance improvements
Working on Incidents, Changes and Problem Management
Taking lead role in resolving critical issues and drive system enhancement on support and processes
Manage Server Patching and Vulnerability Remediation
Manage Certificate Renewals for entire Omnichannel Platforms
Ensure Day to day operation tasks like performance health checks, monitoring, hand offs and FDOB
Ensuring focus on customer facing metrics and identify opportunities based on feedback from the stakeholders
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
At least 10 years of experience on telephony and platform support
At least 5 years of experience on supporting contact center applications
At least 5 years of experience in Windows and Linux Administration
Knowledge and Experience on Genesys and Cyara Platforms (Support and Build)
Knowledge and Experience on Venafi (Certificate Creation and Renewals)
Strong verbal and written communication in English language
Strong analytical and problem-solving skills
Flexible and willing to learn other skills that can assist the team and make delivery more efficient
Can work with minimal supervision and can lead/help mobilize team accordance to work priorities
Team-player, can collaborate with ease and have a great attitude towards work and peers
Preferred Qualifications:
Agile/Scrum certifications
Call Recording Experience (Nice/Qfiniti)
Advance level experience with Microsoft Tools (Excel, PPT, Word)
Knowledge of ServiceNow (Incident/Change/Problem Management)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
UnitedHealth Group

Taguig City, Metro Manila
Permanent
Full-time